Customer Retention & Conversion Specialist

Eschenbach Optik of America is the North American leader in solutions for the visually impaired, and they are seeking a Customer Retention & Conversion Specialist. The role involves increasing the productivity of Territory Managers by scheduling meetings, monitoring customer engagement, and providing support for open territories. Responsibilities Increase productivity and efficiency of Territory Managers Monitor and track meeting frequency across customer strata by periodically run SugarCRM reports to ensure that A, B, C, and D accounts are benefitting from required frequency of meeting contact by an Eschenbach Territory Manager Call and schedule meetings for Territory Managers when frequency is deficient, exercising reasonable discretion and independent judgment Make at least 16 Customer phone calls each day Schedule at least 4 Customer Meetings on behalf of Territory Managers each day Provide remote coverage of ‘open’ Territories due to turnover, maintaining close telephone/web support for Key customers (A & B) and follow-up on all new leads Travel to open territories as needed To conduct in-person sales meetings/trainings with Key Customers To exhibit at local/regional trade shows/events critical to the territory Follow-up on all new leads (Stage 10 and 20 RLIs) until Territory is filled Coordinate with Marketing an active email and advertising campaign to maintain sufficient brand presence in the territory Monitor government sales of magnifiers as reported by govspend.com and through web research to create leads/RLIs and follow-up on such RLIs to schedule meetings for the Territory Managers Participate in staffing of National Exhibitions as needed Make necessary updates to Sugar CRM Participate in monthly Sales Conference calls Participate in semi-annual Virtual Sales Meetings Attend semi-annual Sales Meetings Assume other responsibilities as assigned by management Skills Commitment to learn, embrace and adhere to the Eschenbach sales technique directives Adherence to the requirement to record all sales activities as well as their calendar via Eschenbach's CRM system Adherence to company dress code Proficiency with computers as a sales tool including the MS Office suite of applications (Excel, Word, PowerPoint) Familiarity with CRM software Benefits 401(k) Employee assistance program Health insurance Life insurance Paid time off Paid training Retirement plan Travel reimbursement Company Overview Since 1983, Eschenbach Optik of America has sought to provide low vision care providers with the finest quality, most technologically advanced magnification devices to help those suffering from macular degeneration, diabetic retinopathy and other eye diseases and vision problems. It was founded in 1983, and is headquartered in Danbury, Connecticut, USA, with a workforce of 11-50 employees. Its website is