Customer Retention Advisor
Job Description:
• Provide customer service over phone and/or email
• Help customers with their pre-sales queries
• Contact both new and existing clients and prospects to keep warm business leads
• Answer pre-sales questions from customers, educating them about products and services
• Work closely with Account/Sales Manager to close deals and expand clients’ business
• Make outbound phone calls to customers that want to cancel their Service Agreement
Requirements:
• Experience in business retention, sales and customer service is a requirement
• Advanced problem-solving skills and can effectively communicate with customers and work groups
• Ability to multi-task and have organizational and data entry skills
• Strong attention to detail and the ability to follow directions
• Must be willing to go through pre-employment background and assessments
• Flexible work hours and availability for day, evening, night, weekend, and holiday
• Strong outgoing personality and great work ethic
Benefits:
• a lucrative compensation program
• medical, dental, and vision benefits
• opportunity for high-potential career growth
Apply Now
Apply Now
• Provide customer service over phone and/or email
• Help customers with their pre-sales queries
• Contact both new and existing clients and prospects to keep warm business leads
• Answer pre-sales questions from customers, educating them about products and services
• Work closely with Account/Sales Manager to close deals and expand clients’ business
• Make outbound phone calls to customers that want to cancel their Service Agreement
Requirements:
• Experience in business retention, sales and customer service is a requirement
• Advanced problem-solving skills and can effectively communicate with customers and work groups
• Ability to multi-task and have organizational and data entry skills
• Strong attention to detail and the ability to follow directions
• Must be willing to go through pre-employment background and assessments
• Flexible work hours and availability for day, evening, night, weekend, and holiday
• Strong outgoing personality and great work ethic
Benefits:
• a lucrative compensation program
• medical, dental, and vision benefits
• opportunity for high-potential career growth
Apply Now
Apply Now