Customer Reputation Management & Review Response Specialist – Yelp & Google Review Expert + Lead Follow‑Up & Appointment Conversion for Remotexa

```html Why Remotica? – A Visionary Home Services Leader in Denver, Colorado At Skillnex , we’re not just insulating homes; we’re shaping comfort, energy efficiency, and peace of mind for families across the Denver metropolitan area. Our commitment to high‑quality workmanship is matched only by our dedication to an exceptional customer experience. As the home‑service industry evolves, a stellar online reputation has become the cornerstone of trust. That’s why we’re investing in a forward‑thinking, customer‑centric professional who can turn every review, comment, and inquiry into a lasting relationship. Joining Zenvora means becoming part of a collaborative, growth‑driven environment where every voice matters. From our energetic field teams to our supportive administrative staff, we celebrate innovation, transparency, and continuous learning. If you thrive on turning feedback into opportunities, love engaging with people, and have a keen eye for detail, you’ll feel right at home. Position Overview – Your Mission as the Review Response & Follow‑Up Champion The Customer Reputation Management & Review Response Specialist plays a pivotal role in safeguarding and enhancing Workastra ’s digital presence. You will be the first line of communication on Yelp, Google My Business, and other review platforms, responding to each customer interaction within minutes. Beyond timely replies, you’ll proactively reach out to new leads, resolve concerns, and convert prospects into scheduled service appointments. Your work directly influences brand perception, customer loyalty, and revenue growth. Key Responsibilities – What Your Day Looks Like Rapid Review Response: Monitor Yelp and Google reviews continuously and craft personalized, professional replies within 10 minutes of posting, whether the feedback is positive, neutral, or negative. Negative Review Resolution: Engage with dissatisfied customers, address their concerns empathetically, and guide them toward an updated rating when appropriate. Phone Follow‑Up: Call back dissatisfied reviewers to discuss issues in depth, offer solutions, and schedule any necessary follow‑up service appointments. Lead Outreach: Contact every new inquiry immediately after submission, qualify the prospect, explain Hirebase ’s value proposition, and secure a booked appointment. Documentation & Reporting: Log all interactions in the CRM system, track conversion metrics, and provide weekly insights on sentiment trends and improvement opportunities. Collaboration with Operations: Relay recurring service issues to the field team, enabling continuous process improvement and proactive customer education. Brand Advocacy: Identify satisfied customers willing to become brand ambassadors, encouraging them to share detailed testimonials and referrals. Continuous Learning: Stay updated on the latest local SEO practices, review platform algorithm changes, and best‑in‑class reputation management strategies. Essential Qualifications – The Foundations of Success Exceptional Written Communication: Demonstrated ability to write clear, concise, and engaging copy tailored to diverse audiences. Verbal Communication Excellence: Comfort speaking on the phone, active listening skills, and the capacity to convey empathy while maintaining professionalism. English Proficiency: Fluent in both written and spoken English, with a strong grasp of grammar, punctuation, and tone. Customer Service Orientation: Prior experience in customer support, reputation management, or sales, where you consistently turned challenges into positive outcomes. Problem‑Solving Acumen: Ability to assess situations quickly, devise practical solutions, and follow through to resolution. Technological Comfort: Familiarity with Yelp, Google My Business, CRM platforms (e.g., HubSpot, Salesforce), and basic analytics tools. Preferred Qualifications – What Will Set You Apart Experience in the home services or HVAC/insulation industry, providing insight into common customer pain points. Knowledge of local SEO factors that affect search rankings and visibility on Yelp and Google. Proficiency with additional review platforms such as Angi, HomeAdvisor, or social media channels. Certification or formal training in conflict resolution, negotiation, or customer experience design. Demonstrated success in meeting or exceeding lead‑to‑appointment conversion targets. Core Skills & Competencies – What Makes a Top Performer Empathy & Emotional Intelligence: Ability to understand and mirror the customer’s feelings, fostering trust and goodwill. Attention to Detail: Meticulous proofreading to avoid errors and ensure brand‑consistent messaging. Time Management: Prioritizing rapid response windows while balancing a high volume of inbound leads. Data‑Driven Mindset: Leveraging metrics to refine outreach scripts, response templates, and conversion strategies. Adaptability: Comfort navigating an ever‑changing digital landscape and adjusting tactics on the fly. Team Collaborati

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