Customer Relationship Manager
About Us
At StrategyByte, we help Australian businesses grow through tailored digital marketing, data-driven strategy, and business process consulting. From SEO and content marketing to full-scale digital transformation, we partner with brands to deliver measurable results. We serve a wide range of clients, with a growing footprint in the NDIS and healthcare sectors.
Were now looking for a Customer Relationship Manager to join our dynamic team and be the bridge between our clients and internal teams ensuring smooth communication, high satisfaction, and long-term growth.
What You'll Do
As a Customer Relationship Manager at StrategyByte, you will:
Serve as the primary point of contact, ensuring clients feel supported, informed, and valued.Deeply understand each clients business, challenges, and objectives to align services accordingly.Work with strategy, SEO, design, and development teams to deliver timely solutions.Guide clients through onboarding and project kickoffs; support retention and upselling opportunities.Conduct regular check-ins, gather feedback, and troubleshoot issues before they escalate.Deliver monthly performance reports and actionable insights to help clients understand ROI.Identify opportunities to introduce new services, increase value, and expand client engagement.
Help nurture leads through email, cold calls, follow-ups, and CRM tools
Support the sales pipeline by reactivating previous clients and referrals
What Were Looking For
At least 1 year of experience in client-facing roles (Sales, client services, or accounts management)
An ability to sellExtremely high proficiency in written and spoken English
A proactive, problem-solving mindset
Experience in a digital agency or marketing/tech environment is a plusFamiliarity with tools like HubSpot, Slack, ClickUp and MS 365
Why Join StrategyByte?
Competitive Salary and best in class leave policies
Work with a collaborative, future-focused team
Ability to work remotely on projects with real purpose
A chance to grow with a fast-scaling digital agency
Salary Range: BDT 45,000-55,000
Apply Now
At StrategyByte, we help Australian businesses grow through tailored digital marketing, data-driven strategy, and business process consulting. From SEO and content marketing to full-scale digital transformation, we partner with brands to deliver measurable results. We serve a wide range of clients, with a growing footprint in the NDIS and healthcare sectors.
Were now looking for a Customer Relationship Manager to join our dynamic team and be the bridge between our clients and internal teams ensuring smooth communication, high satisfaction, and long-term growth.
What You'll Do
As a Customer Relationship Manager at StrategyByte, you will:
Serve as the primary point of contact, ensuring clients feel supported, informed, and valued.Deeply understand each clients business, challenges, and objectives to align services accordingly.Work with strategy, SEO, design, and development teams to deliver timely solutions.Guide clients through onboarding and project kickoffs; support retention and upselling opportunities.Conduct regular check-ins, gather feedback, and troubleshoot issues before they escalate.Deliver monthly performance reports and actionable insights to help clients understand ROI.Identify opportunities to introduce new services, increase value, and expand client engagement.
Help nurture leads through email, cold calls, follow-ups, and CRM tools
Support the sales pipeline by reactivating previous clients and referrals
What Were Looking For
At least 1 year of experience in client-facing roles (Sales, client services, or accounts management)
An ability to sellExtremely high proficiency in written and spoken English
A proactive, problem-solving mindset
Experience in a digital agency or marketing/tech environment is a plusFamiliarity with tools like HubSpot, Slack, ClickUp and MS 365
Why Join StrategyByte?
Competitive Salary and best in class leave policies
Work with a collaborative, future-focused team
Ability to work remotely on projects with real purpose
A chance to grow with a fast-scaling digital agency
Salary Range: BDT 45,000-55,000
Apply Now