Customer Relations Associate

CompSource Mutual Insurance Company has been proudly serving Oklahoma workers since 1933, providing workers’ comp protection and support. The Customer Relations Associate will be part of the Claims team, serving as a primary point of contact for customers with questions about workers’ compensation claims, answering inbound calls, and ensuring issues are resolved accurately and efficiently.ResponsibilitiesAnswer inbound calls and provide a high level of service to customers by researching their concernsGather and verify information to set up new claimsWork closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standardsSkillsHigh school diploma or GED requiredAt least 1 year of business office or customer service experience (contact center, administrative, or similar role)Organized and detail-oriented, able to manage high call and work volume while following established processesComfortable using Microsoft Office for communication and documentationExperience handling multiple support channels (phone, email, chat) and working with customer service or call center technologyAssociate's degree preferredInsurance or workers' compensation experience is preferred but not requiredBilingual in English and Spanish is highly preferredCandidates who complete Spanish certification will receive an increase in hourly payBenefitsFree employee medical, dental, vision, life, and disability insuranceCompany match 401(k) with immediate vestingAnnual performance-based merit increases and incentive bonusGenerous paid time off, wellness leave, holidays, and moreCollaborative work environment with complimentary drinks and snacksCompany OverviewFor more than 90 years, Oklahoma businesses have partnered with CompSource Mutual as a reliable, trusted source for workers’ compensation insurance. It was founded in 1933, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 201-500 employees. Its website is https://www.compsourcemutual.com/.



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