Customer Project Specialist

UL Solutions is a global leader in applied safety science, and they are seeking a Customer Project Specialist to assist in quoting and booking new orders for various services. The role involves managing projects from start to finish, working closely with customers and engineers, and utilizing Salesforce for project management and communication.ResponsibilitiesAssist in defining project scope, preliminary investigation plans, and key specifications such as cost, timelines, and sample requirementsReview client inputs, supplemental data, and product construction details to support accurate project setupCreate and update Salesforce Leads and OpportunitiesIssue quotes and follow up with clients to support conversion to ordersProcess orders once quotes are accepted and ensure all required project information, such as quote acceptance or PO is completeCommunicate with clients to clarify technical issues, explain UL procedures, and discuss project requirementsProvide cost details, negotiate schedules and sample needs (as directed), and maintain consistent project‑status updatesNotify clients of non‑compliance findings or changes to project scope or requirementsSupport post‑sale administrative inquiries, including invoicing questions and name or address changesPrepare data sheets, instructions, and supporting materials required by Field Engineers to conduct inspectionsCoordinate the administrative aspects of project management to ensure effective scheduling and field executionMaintain accurate, organized, and secure project and client documentation following internal policiesEnsure all work aligns with UL standards, security practices, and the UL Code of ConductComplete accurate weekly time reportingApply continuous improvement principles to daily tasks, processes, and workflow efficienciesSupport other duties as assigned to enhance team performance and project deliverySkills2 year Associates Degree or some college preferredExperienced problem solver and ability to work in a fast-paced customer service or sales environmentAbility to demonstrate written, oral and interpersonal skills with the ability to effectively communicate with staff and clients. Must be able to identify problems and offer workable solutionsDemonstrate technical aptitude and the ability to learn quicklyAbility to be flexible, engaged, and collaborative within a team settingStrong computer skills in Excel, Salesforce, Oracle and HCL Notes a plusBenefitsAnnual bonus compensation with a target payout of 5% of the base salaryHealth benefits such as medical, dental and visionWellness benefits such as mental and financial healthRetirement savings (401K)Paid time off including vacation (15 days)Holiday including floating holidays (12 days)Sick time off (72 hours)Company OverviewUL Solutions is a safety science company that promotes safety science through research and investigation. It was founded in 1894, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ul.com/solutions.



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