Customer Operations Specialist (Part-Time, Remote)
Customer Operations Specialist (Part-Time, Remote)About RaffleLinkRaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.Our platform offers:Easy-to-use raffle creation and management toolsSecure payment processingAutomated ticket generation and distributionReal-time reporting and analyticsCompliance features to help organizations adhere to local regulationsAs a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.The RoleWe're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.Key Responsibilities:Manage customer support via email and phoneHandle inbound sales inquiriesCreate user guides and documentationAssist in developing outbound sales strategies (with potential commission structure)Learn and advise on Australian raffle regulationsBecome an expert in RaffleLink's platform and featuresManage and resolve support tickets efficientlyGuide clients through permit applications and raffle setup processesStay updated on industry trends and regulatory changesContribute to various projects as neededQualifications:Excellent communication skills (written and verbal)Strong problem-solving abilitiesProficiency with technology and quick learner of new systemsSelf-motivated and able to work independentlyAdaptable to a fast-paced, evolving startup environmentPrevious customer service experience preferredInterest in or experience with non-profit sector is a plusReliable internet connection and quiet work environment for remote workWhat We Offer:Remote work opportunityPart-time schedule (20 hours/week, flexible scheduling)Competitive hourly rate of $30 per hourSuperannuation at 11% of earningsPro-rata entitlements for annual leave and sick & carer's leavePublic holiday entitlementsOpportunity for growth into a full-time operations role as the company expandsChance to make a real impact in a small, growing businessIf you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected]
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