Customer Operations Lead, Kroger -West
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
The Kroger Customer Operations Lead is responsible for leading the day-to-day partnership between Customer Business Teams and Retail on Biscuit, Confections, and Bars categories. The Customer Operations Lead ensures open dialogue is always achieved, supplying a foundation for a long-term strategic partnership and resolution on sometimes difficult business decisions. Emphasis is placed on expanding and elevating our long-term relationship by linking the goals and vision of the customer and Mondelēz to deliver a great end experience to the consumer. The Customer Operations Lead is the first point of contact for the assigned customers for flawless execution of Customer Plans, Perfect Store & Digital Commerce.
Key Responsibilities
Flawless Execution of Plans and Priorities (Internal & External)
Promotional Plans – Collaboration and Accountability to Execute with Excellence
Winning Key Drive Times – Scale the plan to win share during the most critical periods (IRI/Nielsen/DMI)
Perfect Store – Display & Shelving Principles, Occasion Displays: Right Snack at the Right Time
Communicate Expectations
Create Purchase Moments – Leverage all avenues for selling. SMG, E-Commerce, Digital Activation
Leverage Success – Share bold ideas and how the idea enables the customer to win in the marketplace.
Joint-Partnership – Strategic planning with the customer to ensure sustained growth.
Supply Post Analysis – Follow thru on all commitments. What worked and What did not (Continuous Improvement)
Drive Best in Class Service with the Customer (Field Focus)
Customer and Retail Linkage – Leads DSD retail to see the vision of the Customer and how Mondelēz is an integral part of the customer’s go to market strategy.
Right Service at the Right Time – Collaborate for the Good of the Customer & Mondelēz (BEAM)
Collaborate Effectively with Retail and CS&L partners – Solution oriented. Supply the best service and shopping experience for the consumer.
Ways of Working
With the Customer
VP Merch & VP OPS – Lead Division Top to Tops. Annual Meeting with coordinated Progress check-in
Grocery & Drug GM Merchandiser – Planning & Execution to Win Market Share. Monthly & Quarterly
Center Store Specialists – Accountability to Execute the Sales Plan, Deliver on Service Commitments
With Customer Business Teams
Eyes and Ears in the Field – Communicates competitive activity and execution opportunities.
Sharing with Others- Successes, Big Wins and Bold Ideas
Live Our Values – Lead by example with Mondelēz and with the customer.
Within Retail & CS&L Partners
Region Director/District Manager/Logistics Connectivity – Team selling, LPT face of CBT & Customer
Establishes In-Store Best Practices – Preparation for key drive times, ready to sell in every store.
Communication – Weekly Sales planning, Customer Initiatives - Identifying the most critical points to ensure flawless execution.
More about this role
Education / Certifications:
Bachelor's degree preferred
Job specific requirements:
Leadership Skills
Strategic thinking and planning
Strong negotiation/critical thinking skills.
Superior people skills (verbal, non-verbal)
Ability to establish and maintain effective relationships with the customer, retail, logistics, and brokers.
Financial Acumen
Understanding of P&L, sales & revenue, share, and growth drivers.
Proficiency in forecasting demand and revenue for responsible Customer & Categories
3-5 years of experience including a strong sales background with exceptional understanding of business processes
Analytics:
Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions.
Ability to plan, organize and set priorities. Meet deadlines and be able to adapt in a rapidly changing environment.
Read and Interpret Mondelēz & Category Data. Leverage data to build proper strategic plans with the customer.
Extensive knowledge of category and/or Mondelez portfolio specific to category
Prior operational forecasting experience and analyzing consumer trends.
Travel requirements: 25-40% travel required.
Salary and Benefits:
The base salary range for this position is $122,000 to $167,750; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.
In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.
No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
Job Type
Regular
Sales Operations
Sales
Apply To This Job
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
The Kroger Customer Operations Lead is responsible for leading the day-to-day partnership between Customer Business Teams and Retail on Biscuit, Confections, and Bars categories. The Customer Operations Lead ensures open dialogue is always achieved, supplying a foundation for a long-term strategic partnership and resolution on sometimes difficult business decisions. Emphasis is placed on expanding and elevating our long-term relationship by linking the goals and vision of the customer and Mondelēz to deliver a great end experience to the consumer. The Customer Operations Lead is the first point of contact for the assigned customers for flawless execution of Customer Plans, Perfect Store & Digital Commerce.
Key Responsibilities
Flawless Execution of Plans and Priorities (Internal & External)
Promotional Plans – Collaboration and Accountability to Execute with Excellence
Winning Key Drive Times – Scale the plan to win share during the most critical periods (IRI/Nielsen/DMI)
Perfect Store – Display & Shelving Principles, Occasion Displays: Right Snack at the Right Time
Communicate Expectations
Create Purchase Moments – Leverage all avenues for selling. SMG, E-Commerce, Digital Activation
Leverage Success – Share bold ideas and how the idea enables the customer to win in the marketplace.
Joint-Partnership – Strategic planning with the customer to ensure sustained growth.
Supply Post Analysis – Follow thru on all commitments. What worked and What did not (Continuous Improvement)
Drive Best in Class Service with the Customer (Field Focus)
Customer and Retail Linkage – Leads DSD retail to see the vision of the Customer and how Mondelēz is an integral part of the customer’s go to market strategy.
Right Service at the Right Time – Collaborate for the Good of the Customer & Mondelēz (BEAM)
Collaborate Effectively with Retail and CS&L partners – Solution oriented. Supply the best service and shopping experience for the consumer.
Ways of Working
With the Customer
VP Merch & VP OPS – Lead Division Top to Tops. Annual Meeting with coordinated Progress check-in
Grocery & Drug GM Merchandiser – Planning & Execution to Win Market Share. Monthly & Quarterly
Center Store Specialists – Accountability to Execute the Sales Plan, Deliver on Service Commitments
With Customer Business Teams
Eyes and Ears in the Field – Communicates competitive activity and execution opportunities.
Sharing with Others- Successes, Big Wins and Bold Ideas
Live Our Values – Lead by example with Mondelēz and with the customer.
Within Retail & CS&L Partners
Region Director/District Manager/Logistics Connectivity – Team selling, LPT face of CBT & Customer
Establishes In-Store Best Practices – Preparation for key drive times, ready to sell in every store.
Communication – Weekly Sales planning, Customer Initiatives - Identifying the most critical points to ensure flawless execution.
More about this role
Education / Certifications:
Bachelor's degree preferred
Job specific requirements:
Leadership Skills
Strategic thinking and planning
Strong negotiation/critical thinking skills.
Superior people skills (verbal, non-verbal)
Ability to establish and maintain effective relationships with the customer, retail, logistics, and brokers.
Financial Acumen
Understanding of P&L, sales & revenue, share, and growth drivers.
Proficiency in forecasting demand and revenue for responsible Customer & Categories
3-5 years of experience including a strong sales background with exceptional understanding of business processes
Analytics:
Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions.
Ability to plan, organize and set priorities. Meet deadlines and be able to adapt in a rapidly changing environment.
Read and Interpret Mondelēz & Category Data. Leverage data to build proper strategic plans with the customer.
Extensive knowledge of category and/or Mondelez portfolio specific to category
Prior operational forecasting experience and analyzing consumer trends.
Travel requirements: 25-40% travel required.
Salary and Benefits:
The base salary range for this position is $122,000 to $167,750; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.
In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.
No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
Job Type
Regular
Sales Operations
Sales
Apply To This Job