Customer Management Executive

Quick Overview:Position: Customer Management ExecutiveStart Date: Immediate openings availableLocation: RemoteCompensation: a competitive salaryCompany: Workwarp  Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Providing online tool support for day to day travel program requirements or escalation support. Provide general assistance for monthly reporting packages and ad hoc data required by contract. Function as the key liaison between client management and service delivery to ensure online program connectivity. Interact and support client in online special projects and day-to-day requests and basic program management. These include but are not limited to: escalations and issue resolution. Dedicated site management and global product support for online booking tool. Support integration of online booking tool changes and strategic initiatives in conjunction with dedicated GBT Commercial team, Traveler Care team, Concur Product Support, and Client Travel team. Liaise with GBT Online Fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes Provide advance troubleshooting and SME consultation of escalated Level 1 user issues and feedback Level 2 coordination of non-critical technology based issues and defects such as system issues, faring issues, product functionality, and connectivity issues Level 3 escalation for critical system issues and outages Submit Support Cases via the Concur Support Portal to report Concur system issues and direct client feedback Actively manage open Support Cases with Concur Support Analyst and Support Coordinator to ensure timely resolution Proactively engage in Level 1 and Level 2 Support calls with internal GBT Commercial team Participation in weekly calls to review status of open Concur Support Cases with Concur Support Coordinate and client Provide global site administration and BAU maintenance in compliance with client’s formal change control process Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards Report and follow up on user issues and problem reports with the selected online booking tool Provide assistance to client online users of booking tool regarding access to tools, second level support services, user questions and feedback. Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool Location United Kingdom - Virtual Location The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

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