Customer Loyalty Representative - Full-time (Remote)
About the position At Viking Pest Control, we're leaders in pest management services, delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence, we are dedicated to growing our business while helping our team members thrive in a supportive, collaborative environment. Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction. As a Customer Loyalty Advocate, you'll be the voice of Viking-supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control. Responsibilities • Answer inbound customer calls and provide timely, accurate solutions. • Communicate with customers through email, chat, and text platforms. • De-escalate concerns with professionalism, empathy, and patience. • Educate customers on our services and assist with troubleshooting using our CRM (PestPac). • Update and review customer accounts, including service, billing, and warranty details. • Schedule appointments clearly and efficiently. • Collaborate with other departments to improve the overall customer experience. • Identify upsell opportunities and offer value-added services when appropriate. • Accurately enter data, process payments, and support Inside Sales as needed. • Document customer concerns and escalate issues appropriately. • Support special projects and participate in ongoing customer service initiatives. Requirements • Strong written and verbal communication skills. • A calm, empathetic, and patient demeanor. • Excellent multi-tasking, time management, and organizational abilities. • Comfort working in a high-volume, fast-paced environment. • Proficiency in Microsoft Office 365; PestPac experience preferred. • Previous experience handling multi-line phone systems is a plus. • Ability to sit, stand, walk, and use a computer/phone for extended periods. • Willingness to work two Saturdays per month. Nice-to-haves • Previous customer service experience, especially in pest control or high-volume call settings. Benefits • Competitive compensation. • Paid time off including eight paid holidays. • Comprehensive benefits, including health, dental, vision, and 401(k) with company match. • Career growth opportunities in a fast-growing, innovative company. • Ongoing training and professional development programs. • A collaborative, inclusive, and supportive work environment where your contributions are valued. Apply tot his job