Customer Logistics Manager

MOMOFUKU GOODS Momofuku Goods aims to redefine the American pantry by giving home cooks restaurant-grade essentials that make cooking more fun, enjoyable, and delicious. Founded in 2020 by David Chang and the Momofuku team, Momofuku Goods carries forward the same principles that shaped our restaurants—challenging conventions and making the unfamiliar familiar. We believe in the power of food to bring people together and create more confidence, joy, and connection in the kitchen. The Momofuku Goods Customer Logistics Manager will oversee the day-to-day execution and continuous improvement of Momofuku’s logistics network, managing fulfillment, 3PL relationships, and transportation performance across the retail channel. This role serves as a bridge between customer logistics and cross-functional partners to ensure orders ship accurately, on time, and in full. The Customer Logistics Manager will lead the coordination of shipments, partner with internal teams on order planning and replenishment, and drive improvements in service level and cost efficiency. They will also provide customer-facing support as needed, ensuring clear communication with retail partners around delivery timing, order status, and issue resolution. This role is ideal for someone who thrives in a fast-paced, high-growth environment and enjoys building structure around complex logistics processes. SALARY DESCRIPTION: $90,000 - $115,000 annually + bonus + company stock options WHAT'S IN IT FOR YOU? Momofuku offers competitive pay and a comprehensive benefits package, including vision/dental/medical and gym and commuter discounts, plus more after required wait periods. We encourage our employees to grow and learn, and offer many opportunities for personal and career development. RESPONSIBILITIES: Oversee logistics activity across Momofuku’s 3PL network, ensuring SLAs/KPIs are met. Manage and mentor the Customer Logistics Coordinator, providing direction on priorities, workload management, and escalation handling. Coordinate with Customer Service, Sales, and Planning to align order timing, inventory availability, and shipment scheduling. Proactively communicate any potential OOS, shorts, or order changes with customers, brokers, and sales team. Monitor and resolve order discrepancies, substitutions, and revisions to maintain fulfillment accuracy. Ensure timely transmission and validation of EDI and ASN data across retail partners. Partner with 3PLs to ensure dock management, appointment scheduling, and trailer loading efficiency. Track and report outbound KPIs including OTIF, fill rate, and carrier performance. Identify root causes of late shipments, shortages, or damages and implement process improvements. Maintain accurate order and shipment data in NetSuite and 3PL portals. Prepare weekly and monthly outbound performance summaries for cross-functional teams and leadership.