Customer Insights Manager
About the position We are seeking a dedicated Project/Program Manager II to join our dynamic team. This full-time role requires a commitment of 40 hours per week, with core hours from 9 AM to 5 PM or 8 AM to 4 PM, Monday through Friday. While the position is primarily remote, candidates should be available to visit our office as needed for in-person sessions. Must be local to the Greater Seattle Area to be considered. Responsibilities • Coordinate and complete projects and programs, overseeing all aspects to ensure timely and efficient execution. • Set deadlines, assign responsibilities, and monitor the progress of projects. • Prepare detailed reports for upper management regarding the status of projects and programs. • Work with multiple stakeholders, including internal teams, marketing, and QA, to provide value and move projects forward. • Engage in stakeholder management and project management, focusing on improving internal processes and streamlining operations. • Be comfortable with data and reporting, following established guidelines to build out necessary reports. • Lead and direct the work of others with creativity and autonomy, relying on extensive experience and judgment. • Interact with teams developing new devices and features, providing insights and recommendations based on data analysis. Requirements • Bachelor's degree and 4-7 years of experience in project or program management. • Proficiency in Excel and experience with program management and project management. • Ability to analyze engagement trends and experience in marketing analytics. • Familiarity with voice of customer/feedback programs and survey creation. • Strong stakeholder management skills and the ability to work autonomously. • Experience in basic data analysis and the ability to explain results. • Must be local to the Greater Seattle Area to be considered. Nice-to-haves • Experience with Qualtrics or other survey platforms is a plus. • Similar industry experience or previous experience with our organization is advantageous. • Quick learning ability and a proactive approach to improving processes. Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Apply tot his job