Customer Expert - Italian - Greece
Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What You Will Be Doing:
Handling incoming phone calls, messages, and emails from customers.
Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
Troubleshooting technical issues and offering solutions to customer inquiries.
Processing warranty claims, repairs, and replacements.
Offering product recommendations based on customer needs and preferences.
Maintaining high customer satisfaction through professional and courteous communication.
Job Requirements:
Excellent writing and verbal communication skills in Italian and English.
Strong attention to detail.
Good technical troubleshooting and problem-solving skills.
Ability to handle unexpected changes and customer concerns with professionalism.
Experience in customer support or technical support roles will be appreciated.
What We Offer:
When needed, relocation support: Flights, accommodation & housing assistance, all at no cost to you
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Full training by certified instructors on products and customer service techniques.
Professional growth and development opportunities.
Special events, community involvement, and social responsibility initiatives.
Free online Greek language courses.
State-of-the-art premises, providing a great working environment with relaxing break areas.
Work model: Remote
Location: Greece
Employment type: Full-time
What You Will Be Doing:
Handling incoming phone calls, messages, and emails from customers.
Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
Troubleshooting technical issues and offering solutions to customer inquiries.
Processing warranty claims, repairs, and replacements.
Offering product recommendations based on customer needs and preferences.
Maintaining high customer satisfaction through professional and courteous communication.
Job Requirements:
Excellent writing and verbal communication skills in Italian and English.
Strong attention to detail.
Good technical troubleshooting and problem-solving skills.
Ability to handle unexpected changes and customer concerns with professionalism.
Experience in customer support or technical support roles will be appreciated.
What We Offer:
When needed, relocation support: Flights, accommodation & housing assistance, all at no cost to you
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Full training by certified instructors on products and customer service techniques.
Professional growth and development opportunities.
Special events, community involvement, and social responsibility initiatives.
Free online Greek language courses.
State-of-the-art premises, providing a great working environment with relaxing break areas.