Customer Experience Specialist - Work from Home
Description
Teleperformance is a global, digital business services company delivering advanced, digitally powered services to help the worlds best brands streamline their business. With over 500,000 inspired individuals speaking more than 300 languages, we have a global scale paired with local presence, allowing us to be a force of good in our communities, clients, and the environment. As a... Customer Experience Specialist, you will be the key contributor in responding to various customer inquiries, working in a collaborative environment where every day brings new challenges.
Company Culture and Environment
At Teleperformance, we value a balanced high-tech and high-touch approach. We strive to make peoples lives simpler, faster, and safer, encouraging our employees to grow and challenge themselves. The culture promotes inclusivity and support, ensuring that every employee feels valued.
Career Growth and Development Opportunities
Teleperformance encourages growth from within, with many employees advancing from entry-level positions to higher roles, showcasing a commitment to employee development. The environment is designed to enable individuals to discover their potential and pursue diverse career paths.
Detailed Benefits and Perks
Paid Training
Competitive Wages
Full Benefits including Medical, Dental, Vision, 401k, and more
Paid Time Off
Employee wellness and engagement programs
Compensation and Benefits
Competitive salary based on experience
Comprehensive health insurance plans
Retirement plan options
Flexible paid time off policy
Why you should apply for this position today
This role provides the opportunity to join a global leader in business services, where you can make a meaningful impact while enjoying a supportive and engaging work atmosphere. You will have the chance to work with diverse teams and continuously develop your skills in customer service.
Skills
Excellent customer service skills
Proficient in PC operation and navigation
Strong communication skills, both oral and written
Ability to work independently and in a team environment
Strong listening skills and logical problem-solving abilities
Ability to adapt in a fast-paced environment
Responsibilities
Provide customer support via telephone and/or Internet (instant message, email)
Handle customer inquiries and resolve support issues
Escalate more complex product-related issues to appropriate departments
Troubleshoot customer problems and determine resolutions
Track and document inbound support requests
Update customer information accurately
Meet job performance standards
Provide guidance and mentoring to less experienced associates
Qualifications
High School Diploma or equivalent
18 years of age or older
Typing speed of at least 25 WPM
Comfortable with desktop computer systems
Experience in customer service preferred
Education Requirements
High School Diploma or GED
Education Requirements Credential Category
High School Diploma
Experience Requirements
6 months of customer service experience preferred
Why work in Idaho, ID
Idaho offers a unique blend of outdoor adventure, friendly communities, and a strong economy. The state is renowned for its natural beauty, providing ample opportunities for recreation and a relaxed lifestyle. Additionally, Idaho boasts a growing job market with a focus on innovation and technology, making it an ideal place to build a career while enjoying the great outdoors
Apply Now
Teleperformance is a global, digital business services company delivering advanced, digitally powered services to help the worlds best brands streamline their business. With over 500,000 inspired individuals speaking more than 300 languages, we have a global scale paired with local presence, allowing us to be a force of good in our communities, clients, and the environment. As a... Customer Experience Specialist, you will be the key contributor in responding to various customer inquiries, working in a collaborative environment where every day brings new challenges.
Company Culture and Environment
At Teleperformance, we value a balanced high-tech and high-touch approach. We strive to make peoples lives simpler, faster, and safer, encouraging our employees to grow and challenge themselves. The culture promotes inclusivity and support, ensuring that every employee feels valued.
Career Growth and Development Opportunities
Teleperformance encourages growth from within, with many employees advancing from entry-level positions to higher roles, showcasing a commitment to employee development. The environment is designed to enable individuals to discover their potential and pursue diverse career paths.
Detailed Benefits and Perks
Paid Training
Competitive Wages
Full Benefits including Medical, Dental, Vision, 401k, and more
Paid Time Off
Employee wellness and engagement programs
Compensation and Benefits
Competitive salary based on experience
Comprehensive health insurance plans
Retirement plan options
Flexible paid time off policy
Why you should apply for this position today
This role provides the opportunity to join a global leader in business services, where you can make a meaningful impact while enjoying a supportive and engaging work atmosphere. You will have the chance to work with diverse teams and continuously develop your skills in customer service.
Skills
Excellent customer service skills
Proficient in PC operation and navigation
Strong communication skills, both oral and written
Ability to work independently and in a team environment
Strong listening skills and logical problem-solving abilities
Ability to adapt in a fast-paced environment
Responsibilities
Provide customer support via telephone and/or Internet (instant message, email)
Handle customer inquiries and resolve support issues
Escalate more complex product-related issues to appropriate departments
Troubleshoot customer problems and determine resolutions
Track and document inbound support requests
Update customer information accurately
Meet job performance standards
Provide guidance and mentoring to less experienced associates
Qualifications
High School Diploma or equivalent
18 years of age or older
Typing speed of at least 25 WPM
Comfortable with desktop computer systems
Experience in customer service preferred
Education Requirements
High School Diploma or GED
Education Requirements Credential Category
High School Diploma
Experience Requirements
6 months of customer service experience preferred
Why work in Idaho, ID
Idaho offers a unique blend of outdoor adventure, friendly communities, and a strong economy. The state is renowned for its natural beauty, providing ample opportunities for recreation and a relaxed lifestyle. Additionally, Idaho boasts a growing job market with a focus on innovation and technology, making it an ideal place to build a career while enjoying the great outdoors
Apply Now