Customer Experience Journey Advisor
About the Opportunity
We are currently expanding our virtual operations team and are looking for service-minded, detail-focused individuals to join us as Customer Experience Journey Advisors. In this remote role, you'll help clients throughout the travel planning experience by assisting with trip coordination, answering questions, and ensuring arrangements are handled efficiently and accurately.
This opportunity is ideal for individuals who enjoy working with people, organizing information, and building strong customer relationships in a flexible work-from-home environment. Training and continued support are provided for all team members.
Key Responsibilities
Work with clients to review travel preferences, schedules, and vacation goals
Assist with organizing travel arrangements including lodging, transportation, cruises, and activities
Research and compare available options through approved booking and supplier systems
Share updates related to reservations, confirmations, and itinerary progress
Provide professional support through phone, email, and online communication platforms
Handle service requests, booking updates, and itinerary modifications when needed
Maintain accurate records and organized documentation within internal systems
Participate in virtual onboarding sessions, training programs, and team meetings
What You'll Receive
Fully remote work opportunity
Flexible scheduling options
Structured onboarding and ongoing training resources
Access to travel coordination tools and supplier partnerships
Eligibility for incentive programs, discounts, and travel-related perks
Supportive remote team environment with advancement opportunities
Preferred Qualifications
Strong communication and customer support skills
Organized with excellent attention to detail
Comfortable working independently in a virtual environment
Familiarity with email, online systems, and basic computer applications
Reliable internet connection and professional attitude
Previous experience in hospitality, retail, administration, scheduling, or customer-facing roles is helpful but not required
Requirements
Must be at least 18 years of age
Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions
Apply To This Job
We are currently expanding our virtual operations team and are looking for service-minded, detail-focused individuals to join us as Customer Experience Journey Advisors. In this remote role, you'll help clients throughout the travel planning experience by assisting with trip coordination, answering questions, and ensuring arrangements are handled efficiently and accurately.
This opportunity is ideal for individuals who enjoy working with people, organizing information, and building strong customer relationships in a flexible work-from-home environment. Training and continued support are provided for all team members.
Key Responsibilities
Work with clients to review travel preferences, schedules, and vacation goals
Assist with organizing travel arrangements including lodging, transportation, cruises, and activities
Research and compare available options through approved booking and supplier systems
Share updates related to reservations, confirmations, and itinerary progress
Provide professional support through phone, email, and online communication platforms
Handle service requests, booking updates, and itinerary modifications when needed
Maintain accurate records and organized documentation within internal systems
Participate in virtual onboarding sessions, training programs, and team meetings
What You'll Receive
Fully remote work opportunity
Flexible scheduling options
Structured onboarding and ongoing training resources
Access to travel coordination tools and supplier partnerships
Eligibility for incentive programs, discounts, and travel-related perks
Supportive remote team environment with advancement opportunities
Preferred Qualifications
Strong communication and customer support skills
Organized with excellent attention to detail
Comfortable working independently in a virtual environment
Familiarity with email, online systems, and basic computer applications
Reliable internet connection and professional attitude
Previous experience in hospitality, retail, administration, scheduling, or customer-facing roles is helpful but not required
Requirements
Must be at least 18 years of age
Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions
Apply To This Job