Customer Experience Banker - Aurora, OH (Part-time 32-35 hours - Full-time Benefits Available)
Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a dynamic environment where every day brings new opportunities to make a difference? If so, we invite you to join careerzynith as a Customer Experience Banker in Aurora, OH. As a key member of our team, you will play a vital role in helping our customers achieve their financial goals and grow their relationships with careerzynith.
**About careerzynith**
At careerzynith, we're committed to looking out for people and making a positive impact in our communities. We believe that by working together, we can create a better future for everyone. Our values of a Can-Do Attitude, Service Heart, and Forward Thinking guide everything we do, from reinventing banking with innovative solutions to building a culture that fosters lifelong connections. If you share our passion for making a difference and want to be part of a team that truly cares, we encourage you to apply.
**Job Summary**
As a Customer Experience Banker, you will be the face of careerzynith, providing exceptional customer service and building strong relationships with our walk-in customers. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You will also be responsible for processing customer transactions accurately and efficiently, balancing daily, and providing exemplary customer service.
**Key Responsibilities**
* Provide excellent customer service and effectively resolve customer issues
* Be proficient in understanding and educating customers on consumer deposit products
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
* Perform other duties as assigned
**Basic Qualifications**
* High School Diploma or GED
* Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
**Preferred Qualifications**
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Work Environment and Culture**
* Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals
* We're combining the best of both worlds: in-office and work from home to deepen connections, maintain a strong community, and do your best work
* Remote roles will also have the opportunity to come together in our offices for moments that matter
* Specific work arrangements will be provided by the hiring team
**Compensation, Perks, and Benefits**
* Full-time benefits available, including medical, dental, and vision insurance
* 401(k) plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we encourage you to apply for this exciting opportunity. Please visit our website at [careerzynith.com/careers](http://careerzynith.com/careers) to learn more about this role and submit your application.
**Equal Employment Opportunity**
careerzynith is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice**
careerzynith does not accept solicitation from Third Party Recruiters for any position.
Apply for this job
**About careerzynith**
At careerzynith, we're committed to looking out for people and making a positive impact in our communities. We believe that by working together, we can create a better future for everyone. Our values of a Can-Do Attitude, Service Heart, and Forward Thinking guide everything we do, from reinventing banking with innovative solutions to building a culture that fosters lifelong connections. If you share our passion for making a difference and want to be part of a team that truly cares, we encourage you to apply.
**Job Summary**
As a Customer Experience Banker, you will be the face of careerzynith, providing exceptional customer service and building strong relationships with our walk-in customers. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You will also be responsible for processing customer transactions accurately and efficiently, balancing daily, and providing exemplary customer service.
**Key Responsibilities**
* Provide excellent customer service and effectively resolve customer issues
* Be proficient in understanding and educating customers on consumer deposit products
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
* Perform other duties as assigned
**Basic Qualifications**
* High School Diploma or GED
* Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
**Preferred Qualifications**
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Work Environment and Culture**
* Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals
* We're combining the best of both worlds: in-office and work from home to deepen connections, maintain a strong community, and do your best work
* Remote roles will also have the opportunity to come together in our offices for moments that matter
* Specific work arrangements will be provided by the hiring team
**Compensation, Perks, and Benefits**
* Full-time benefits available, including medical, dental, and vision insurance
* 401(k) plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we encourage you to apply for this exciting opportunity. Please visit our website at [careerzynith.com/careers](http://careerzynith.com/careers) to learn more about this role and submit your application.
**Equal Employment Opportunity**
careerzynith is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice**
careerzynith does not accept solicitation from Third Party Recruiters for any position.
Apply for this job