Customer Experience Associate - Remote
The Opportunity:
The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer, one-on-one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar.
How you’ll drive TrueCar’s success:
Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies.
Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality.
Deliver high-quality individual customer interactions and resolve cases efficiently.
Provide real-time feedback on front-line communications to identify changes in trends and patterns.
Your Expertise:
Proven Customer Service experience
Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
Experience working in a fast-paced, highly accountable organization
Exemplary written and verbal communication skills
Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability
Hourly pay rate: $18.00 - $19.00
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linked here.
The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer, one-on-one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar.
How you’ll drive TrueCar’s success:
Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies.
Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality.
Deliver high-quality individual customer interactions and resolve cases efficiently.
Provide real-time feedback on front-line communications to identify changes in trends and patterns.
Your Expertise:
Proven Customer Service experience
Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
Experience working in a fast-paced, highly accountable organization
Exemplary written and verbal communication skills
Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability
Hourly pay rate: $18.00 - $19.00
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linked here.