Customer Experience Associate

ReSource Pro is focused exclusively on the insurance industry, and they are seeking a Customer Experience Associate to provide front-line customer service support. The role involves processing tasks related to insurance regulatory compliance, client intake, and sales support while maintaining exceptional customer service standards.ResponsibilitiesReceive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for themFollows established processes and procedures to complete routine regulatory compliance Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reportsRunning annual corporate tax filings and filing reports with Secretary of State and Department of RevenueProvide exceptional customer service to customersDeescalate customer situations and find solutions to provide an exceptional customer experienceSkillsHigh School diploma or equivalent1-2 years of customer service experienceCustomer-centric mindset; enjoy providing a service and solving customer problemsStrong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrationsProcess-focused and detail oriented; committed to accurate documentationComputer knowledge and proficiency with MS Office– able to learn, utilize, and navigate a variety of external and internal systemsPrevious insurance experience or basic insurance knowledgeTax filing experienceBenefits100% paid employee health insurance available on Day 1Eligible for all medical, dental, and vision benefits on Day 1Remote positions are Internet stipend-eligible401k with employer match, vested on Day 1HSA/FSA availableLong Term and short-term disability employer-providedGenerous PTO plan with paid holidays + floating holidaysDevelopment and growth opportunitiesComprehensive wellness program and prioritization of employee healthCompany OverviewWe help insurance organizations thrive in disruptive times It was founded in undefined, and is headquartered in St Petersburg, Florida, US, with a workforce of 1001-5000 employees. Its website is https://www.resourcepro.com/growth-solutions/.



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