Customer Experience Associate

Robinhood is on a mission to democratize finance for all, and they are seeking a Customer Experience Associate to support users through complex financial topics. This role involves providing exceptional customer service across various channels while helping to improve the overall customer experience with their financial products.ResponsibilitiesProvide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform toolsDrive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trendsGrow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial conceptsResolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environmentSkillsA passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skillsExcellent written and verbal communication skills with the ability to explain complex topics clearlyEffectiveness and willingness to adapt to customer experience delivery through both phone and written channelsComfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedbackAbility to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challengesAbility to work the required shift for a 24/7 modelExperience working in a customer support environment is preferredA Bachelor's degree or prior experience in the financial services industry is a plusBenefits100% paid health insurance for employees with 90% coverage for dependentsLifestyle wallet - a highly flexible benefits spending account for wellness, learning, and moreEmployer-paid life & disability insurance, fertility benefits, and mental health benefitsTime off to recharge including company holidays, paid time off, sick time, parental leave, and more!Exceptional office experience with catered meals, events, and comfortable workspaces.Company OverviewRobinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission. It was founded in 2013, and is headquartered in Menlo Park, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.robinhood.com.



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