Customer Experience Agent - Remote
Join Our Team: Deliver Exceptional Customer Experiences from the Comfort of Your Own Home
Company: Workwarp
Position: Customer Experience Agent - Fully Remote
Start Date: Immediate openings available
Compensation: Competitive salary
Location: Remote
About the Role:
We're seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a fully remote agent, you will be responsible for delivering exceptional service to our customers in the Electricity industry. If you're passionate about providing top-notch customer experiences and have a knack for resolving issues efficiently, we want to hear from you!
Key Responsibilities:
Respond to incoming customer service calls, resolving customer issues in an accurate and timely manner
Research account status and identify account issues
Address billing inquiries and resolve billing disputes
Process disconnection and re-connection requests
Enroll customers and resolve enrollment issues
Initiate collection activity on past due accounts and process disconnection and re-connection requests
Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Requirements:
Bilingual (English/Spanish) Required
Outstanding phone etiquette and polished communication skills (written and verbal)
Excellent listening skills
Ability to maintain a calm demeanor when dealing with agitated customers
Attentive to detail and committed to high-quality customer service
Strong quantitative, analytical, and problem-solving skills
Willingness to identify problems and suggest process improvements
Proficiency in Windows environment and MS Word and Excel applications
Comfortable in a fast-paced environment where change is commonplace
Experience:
Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
Experience within the retail electricity industry strongly preferred
Experience in similar markets such as utilities, telecom, or cable preferred
Why Join Our Team?
We're looking for great people to join our friendly team! Even if you feel you're not a perfect match, we'd still love to hear from you. We offer a competitive salary and the opportunity to work from the comfort of your own home.
Apply Now
Apply Now
Company: Workwarp
Position: Customer Experience Agent - Fully Remote
Start Date: Immediate openings available
Compensation: Competitive salary
Location: Remote
About the Role:
We're seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a fully remote agent, you will be responsible for delivering exceptional service to our customers in the Electricity industry. If you're passionate about providing top-notch customer experiences and have a knack for resolving issues efficiently, we want to hear from you!
Key Responsibilities:
Respond to incoming customer service calls, resolving customer issues in an accurate and timely manner
Research account status and identify account issues
Address billing inquiries and resolve billing disputes
Process disconnection and re-connection requests
Enroll customers and resolve enrollment issues
Initiate collection activity on past due accounts and process disconnection and re-connection requests
Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Requirements:
Bilingual (English/Spanish) Required
Outstanding phone etiquette and polished communication skills (written and verbal)
Excellent listening skills
Ability to maintain a calm demeanor when dealing with agitated customers
Attentive to detail and committed to high-quality customer service
Strong quantitative, analytical, and problem-solving skills
Willingness to identify problems and suggest process improvements
Proficiency in Windows environment and MS Word and Excel applications
Comfortable in a fast-paced environment where change is commonplace
Experience:
Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
Experience within the retail electricity industry strongly preferred
Experience in similar markets such as utilities, telecom, or cable preferred
Why Join Our Team?
We're looking for great people to join our friendly team! Even if you feel you're not a perfect match, we'd still love to hear from you. We offer a competitive salary and the opportunity to work from the comfort of your own home.
Apply Now
Apply Now