Customer Experience Agent (Bilingual-Spanish)

PatientFi is a technology-based, point-of-sale financing company focused on providing affordable payment solutions for healthcare. The Customer Experience Agent will support new applicants and medical providers, ensuring customer satisfaction and resolving issues efficiently. Responsibilities Support new applicants and answer all questions regarding PatientFi Support medical providers and their teams Respond to patient borrower questions through phone, live chat, and email Maintains customer records by updating account information Address borrower complaints and disputes with empathy and professionalism, working to resolve issues efficiently while maintaining a high standard of customer satisfaction Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Skills Strong customer service skills Professional proficiency in Spanish required (ability to communicate with Spanish-speaking clients) Comfortable working in a fast-paced start-up environment Proficient in the Google Suite of applications College degree or relevant work experience Speak English Fluently; Spanish speaker desired Experience in Zendesk Customer Service: 1 year Benefits Medical, dental, and vision premiums covered at 80% for employees and dependents Unlimited PTO 401(k) Parental leave AD&D policy provided at no cost to employees Company Overview PatientFi is a financial services company that helps patients to access current health, beauty, and wellness treatments. It was founded in 2017, and is headquartered in Irvine, California, USA, with a workforce of 51-200 employees. Its website is