Customer Experience Agent

About RampRamp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleRamp is looking to hire phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!What You’ll DoUtilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolveWork directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customersHave the ability to grow, develop and learn in a fast-paced, start-up environmentWork directly with some of the fastest growing companies in the USHelp Ramp scale effectively by handling support requests over phone, email and chatHelp us maintain a industry leading satisfaction rate with our customersOwn a critical piece of the feedback loop for improving our product, providing insight for the whole teamLearn the Ramp Platform inside and out to maximize effectiveness with our customersWhat You NeedAbility to work on the weekendsAbility to provide support to customers over phone predominantly; and occasionally email, and live chatExcellent verbal and written communication skillsExperience collaborating closely with teams outside of supportStrong background in customer support via email and phoneInvestigative and critical thinking skillsDesire for ownership and growth in role over timeAbility to work evenings and weekends as neededNice to HavesExperience working with Zendesk toolingFor candidates located in NYC or SF, the pay range for this role is $48,000-$70,000. For candidates located in all other locations, the pay range for this role is $48,000-$65,000.Benefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SFPet insuranceOther noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy Notice

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