Customer Engagement Representative – Production Animal

Job Description: • Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. • Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues. • Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. • Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. • Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. • Assist accounts with questions or concerns while maintaining a professional and friendly attitude. • Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent. • Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health. • Process orders for assigned territory • Monitor backorder status for accounts. • May gather information regarding assigned territory or accounts and share any necessary information with TM partner • Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company. • Support general queue sales calls. • Travel requirements are minimal. Requirements: • Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred • 3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred Benefits: • Health insurance • 401(k) matching • Paid parental leave • Paid caregiver leave • Professional development opportunities • Volunteer activities