Customer Engagement Representative

Envista Holdings Corporation is a company focused on customer engagement, and they are seeking a Customer Engagement Representative. This role involves qualifying warm leads through marketing efforts and booking appointments for outside sales representatives, requiring strong communication and organizational skills. Responsibilities Qualifies inbound marketing leads and schedules sales appointments Utilize the Customer Relationship Management (CRM) system and following standard work Maintains open communication with the field sales team to ensure a seamless transition of leads from Marketing to Sales Meets individual daily, monthly, and quarterly sales appointment targets Maintains a high level of product knowledge to support a high level of conversion rate from lead to appointment by providing prospective customers with consultations over the phone Effectively collaborates with multiple departments such as Marketing, Sales, Research & Development, and Regulatory Affairs when needed to support customer satisfaction Attends, understands, and actively participates in Daily Management meetings to stay abreast of Key Performance Indicators (KPIs) and top priorities including the status of appointment metrics and conversion rate Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction Attends required department trainings on and offsite when needed Follows company policies and procedures including quality and safety Travels up to 10% domestically Skills High school diploma or equivalent required Minimum of 1 year of relevant customer service or related experience Self-driven and ability to quickly establish a high level of integrity and trust with customers required Strong business acumen including business management fundamentals required Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required Proven success in quickly learning computer systems required Excellent data entry accuracy and strong attention to detail required Effective verbal and written communication skills in English required Proficiency in reading and interpreting documents in English required Proven success in prioritizing assigned work required Ability to gather, understand, and interpret information required Good analytical and conceptual thinking skills required Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required Bachelor's degree is highly preferred Experience with CRM is preferred; Microsoft Dynamics is a plus Benefits Annual performance bonus Medical/dental/vision benefits 401K match Company Overview Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. It was founded in 2004, and is headquartered in Brea, California, USA, with a workforce of 10001+ employees. Its website is