Customer Engagement Manager

Motorola Solutions is a leader in mission-critical communications products and services for Public Safety users worldwide. The Customer Engagement Manager will work closely with various departments to enhance customer experience, foster long-term loyalty, and drive company growth through strategic customer engagement initiatives.ResponsibilitiesAnalyze customer feedback and data to identify trends and insightsCollaborate with marketing, sales, and customer service teamsCreate and manage customer loyalty programsMonitor and report on the effectiveness of engagement initiativesDevelop and maintain customer personasConduct regular customer satisfaction surveysIdentify opportunities for improving the customer experienceManage customer communication channelsOrganize customer events and webinarsDevelop content for customer engagement activitiesHandle customer complaints and issues promptlyTrack and analyze customer engagement metricsWork with product teams to incorporate customer feedbackDevelop strategies to re-engage inactive customersPlan, organize, and initiate new processes and manage and/or update these processesDevelop business cases for new products and solutionsCollaborate with partners internally and externally to find mutually beneficial solutionsTake ownership of issues and drive resolutionWork in a cross-functional team environment partnering with Engineering, Marketing, Operations and SalesSkillsBachelor's or Master's degree in Business, Engineering, or an allied disciplineMust be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students)BenefitsIncentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family LeaveAnd more!Company OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.



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