Customer Enablement Manager

About Smartcat
Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.
Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.
Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.
More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.
As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.Mission:
The Customer Enablement Manager will be responsible for creating a customer education program from scratch, to cover enablement at scale across all use cases. The goal is to help our self-serve and new enterprise customers become proficient at using Smartcat’s platform, driving a high level of adoption and satisfaction.

Outcomes:

Develop and execute a best-in-class customer training program for enterprise level clients to educate them on Smartcat’s platform capabilities and optimize adoption of best practices
Design digital onboarding and enablement programs tailored for new users, focusing on streamlining the setup process, emphasizing high impact use cases and workflows, with measurable increases in NSM within the first 90 days of registration
Partner closely with Customer Success team to refine and execute client deployment strategy based on customer’s desired business outcomes
Manage Smartcat Academy and certification program for all Smartcat use cases
Drive the creation of educational onboarding content to improve customer adoption and retention rates, and reducing time-to-value
Maintains a current, in-depth knowledge of Smartcat’s functions and technology to be able to effectively transfer this knowledge to a wide range of users
Track the effectiveness of of training programs and adjust content and delivery methods based on feedback and training outcomes
Gather feedback from customers on their training needs, desired features, and Smartcat usability and share insights with internal team to help promote continuous improvement
Cultivate and maintain a clear understanding of our customer learning needs and ensure that our programs evolve alongside our product and positioning over time.
Lead, update, and maintain our user community to drive customer engagement and gain valuable insights from customers
Make data driven decisions and leverage data to determine learning gaps and use that information to iterate and improve
Pitch new programs and content ideas. You’ll understand the needs and challenges of our customers and contribute ideas for high-quality content


Requirements:

5+ years of experience in customer training within a SaaS environment
Experience directly overseeing a team
Ability to simplify complex software concepts to various audiences
Experience in instructional design and content development
Strong communication and presentation skills
Customer-centric approach
Strategic mindset with a proactive approach to identifying opportunities and challenges
Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
Openness to constructive feedback and the opinions and ideas of others
Why joining Smartcat might be your best move so far

Fully remote teamWe are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
Innovating a $100 Billion industrySmartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost.
High impact role enabling innovation and inclusion in organizationsYou will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
Smartcat Culture: Where Diversity Meets High PerformanceAt Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.




Apply Now