Customer Complaints Management - 100% Remote

Position : Customer Complaints Management - 100% Remote Location : Salt Lake City, UT Duration : 10 Months Total Hours/week : 40.00 1st Shift Client: Medical Device Company Job Category: Quality Level Of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) 3 ‘must Have’ Requirements • Practical use with arenaflex Excel (must be able to competently use MS Excel for managing spreadsheets) • Detail oriented: accuracy of work is essential • Strong interpersonal communication skills • Data entry experience is a plus Job Description • This position reports to an Engineer in the Field Assurance Department. • This department is responsible for fielding of customer complaints about products. • The complaints may come from patients, health care providers including physicians, nurses, or other health care staff. • This department investigates the root cause of failure from an engineering perspective. • This position will be responsible for helping to process customer complaints, aiding in the investigation of root cause analysis, and will assist with engineering activities including decontamination/processing of returned medical devices, collect data, analyze data and prepare reports, and processing of customer complaints. • This position will process customer complaint data and create and update Excel reporting of customer complaint data. • Emphasis will be placed on accuracy and timeliness of data entry and processing Minimum Qualifications • Two to four (2-4) years’ experiences in a related area or equivalency. • Demonstrated human relations and communication skills. • Working competence in Word Processing, Excel spreadsheets, presentation, and other software programs along with good letter composition skills. Must Have • Ability to learn new databases with guided training. • Proficient in arenaflex suite and general computer skills. • Grammar, writing and editing skills and proofreading competency. • Excellent organizational and functional skills. • Strong interpersonal communication skills. • Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations. • Ability to work independently, prioritize tasks, and excellent attention to detail. • Ability to handle a large volume of work in an organized manner. • Functions well under pressure.

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