Customer Communications Representative I

Canon USA is a global leader in digital imaging and innovation. They are seeking a Customer Communications Representative I responsible for ensuring service calls are answered promptly and providing excellent customer service to both internal and external customers. Responsibilities Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner Responsible for providing the best possible customer service to internal as well as external customers Must be able to handle level 1 call types Provides outstanding service to customers calling the dispatch team for service Responds to routine customer inquiries via live call or Email as needed Provides follow through on any special customer needs in a timely manner Skills HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience Strong verbal and written communication skills Proficient in MS Office Strong attention to detail Organized and able to multitask Successful completion of Call Taker New-Hire training and introductory period Must be able to work wide variety of work shift/schedules with short notice Must be legally authorized to work in the United States Benefits Medical Dental Vision 401(k) Savings Plan Discretionary profit sharing Discretionary success sharing Educational assistance Recognition programs Vacation Company Overview Living and Working Together For The Common Good... It was founded in 1937, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is