Customer Care Trip Planner
Role Overview
Our growing remote travel coordination team is currently looking for organized and customer-focused individuals to join us as Customer Care Trip Planners. In this role, you'll assist travelers with organizing vacation details, managing reservation-related tasks, and helping ensure each trip is planned smoothly from beginning to end.
This opportunity is ideal for individuals who enjoy helping others, multitasking, and providing strong customer support in a flexible remote work environment. No prior travel industry background is necessary full onboarding, training, and ongoing guidance are included.
Responsibilities
Work with clients to review travel interests, schedules, and trip preferences
Help coordinate travel arrangements including hotels, cruises, transportation, tours, and activities
Search and compare travel options through approved booking tools and supplier systems
Keep travelers informed about reservation progress, confirmations, and itinerary details
Respond to questions and requests through email, phone, and digital communication channels
Assist with booking updates, schedule changes, and follow-up support when needed
Maintain accurate client information and organized planning records within internal systems
Monitor travel promotions, supplier announcements, and destination updates
Participate in virtual onboarding sessions, team trainings, and development programs
What We Provide
Fully remote work setup
Flexible scheduling opportunities
Guided onboarding and training resources
Ongoing mentorship and professional growth support
Access to travel systems, supplier platforms, and industry tools
Eligibility for travel-related discounts, incentives, and recognition programs
Advancement opportunities within a growing remote team
Required Qualifications
Strong communication and interpersonal skills
Excellent organizational abilities and attention to detail
Comfortable working independently and managing multiple tasks remotely
Familiarity with email, online systems, and basic computer applications
Reliable internet connection and professional communication habits
Positive attitude with a willingness to learn and adapt
Must be at least 18 years old
Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
Apply To This Job
Our growing remote travel coordination team is currently looking for organized and customer-focused individuals to join us as Customer Care Trip Planners. In this role, you'll assist travelers with organizing vacation details, managing reservation-related tasks, and helping ensure each trip is planned smoothly from beginning to end.
This opportunity is ideal for individuals who enjoy helping others, multitasking, and providing strong customer support in a flexible remote work environment. No prior travel industry background is necessary full onboarding, training, and ongoing guidance are included.
Responsibilities
Work with clients to review travel interests, schedules, and trip preferences
Help coordinate travel arrangements including hotels, cruises, transportation, tours, and activities
Search and compare travel options through approved booking tools and supplier systems
Keep travelers informed about reservation progress, confirmations, and itinerary details
Respond to questions and requests through email, phone, and digital communication channels
Assist with booking updates, schedule changes, and follow-up support when needed
Maintain accurate client information and organized planning records within internal systems
Monitor travel promotions, supplier announcements, and destination updates
Participate in virtual onboarding sessions, team trainings, and development programs
What We Provide
Fully remote work setup
Flexible scheduling opportunities
Guided onboarding and training resources
Ongoing mentorship and professional growth support
Access to travel systems, supplier platforms, and industry tools
Eligibility for travel-related discounts, incentives, and recognition programs
Advancement opportunities within a growing remote team
Required Qualifications
Strong communication and interpersonal skills
Excellent organizational abilities and attention to detail
Comfortable working independently and managing multiple tasks remotely
Familiarity with email, online systems, and basic computer applications
Reliable internet connection and professional communication habits
Positive attitude with a willingness to learn and adapt
Must be at least 18 years old
Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
Apply To This Job