Customer Care Travel Planner
Job Description
We are growing our remote operations team and are looking for individuals who enjoy assisting clients, staying organized, and delivering excellent customer support. As a Customer Care Travel Planner, you will help coordinate travel arrangements, assist with reservation management, and provide ongoing support to clients throughout the planning process.
This role is ideal for someone who enjoys communication-focused work, problem-solving, and handling details in a flexible remote environment. Previous travel industry experience is not required, as training and resources are provided.
Responsibilities
Support clients with travel planning assistance and itinerary coordination
Research vacation options, accommodations, transportation, and travel packages using company-approved systems
Review and confirm booking details to help ensure accuracy and completeness
Provide professional guidance and helpful information based on client requests and travel preferences
Respond to customer questions and service needs through phone, email, and online messaging platforms
Assist with reservation changes, updates, and general booking support
Maintain organized client profiles, records, and travel documentation
Attend virtual trainings and team development sessions
Benefits
Remote work opportunity
Flexible scheduling structure
Training and onboarding support provided
Access to travel incentives and industry-related perks
Supportive and collaborative team atmosphere
Opportunities for personal and professional growth
Qualifications
Strong customer service and communication abilities
Ability to stay organized and manage multiple responsibilities
Comfortable working with online systems and computer tools
Reliable internet connection required
Self-motivated and detail oriented
Must be at least 18 years old
Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
Apply To This Job
We are growing our remote operations team and are looking for individuals who enjoy assisting clients, staying organized, and delivering excellent customer support. As a Customer Care Travel Planner, you will help coordinate travel arrangements, assist with reservation management, and provide ongoing support to clients throughout the planning process.
This role is ideal for someone who enjoys communication-focused work, problem-solving, and handling details in a flexible remote environment. Previous travel industry experience is not required, as training and resources are provided.
Responsibilities
Support clients with travel planning assistance and itinerary coordination
Research vacation options, accommodations, transportation, and travel packages using company-approved systems
Review and confirm booking details to help ensure accuracy and completeness
Provide professional guidance and helpful information based on client requests and travel preferences
Respond to customer questions and service needs through phone, email, and online messaging platforms
Assist with reservation changes, updates, and general booking support
Maintain organized client profiles, records, and travel documentation
Attend virtual trainings and team development sessions
Benefits
Remote work opportunity
Flexible scheduling structure
Training and onboarding support provided
Access to travel incentives and industry-related perks
Supportive and collaborative team atmosphere
Opportunities for personal and professional growth
Qualifications
Strong customer service and communication abilities
Ability to stay organized and manage multiple responsibilities
Comfortable working with online systems and computer tools
Reliable internet connection required
Self-motivated and detail oriented
Must be at least 18 years old
Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
Apply To This Job