Customer Care Team Leader Commercial Campaigns
Job Details
Job Location Lighthouse Works - Orlando, FL
Secondary Job Location(s) Remote - Orlando, FL
Position Type Full Time
Education Level Bachelors Degree - 4 Years
Travel Percentage Negligible
Job Category Contact Center
Description
Qualifications
Qualifications
Education:
ā¢ High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred
Experience:
ā¢ 3+ Years Contact Center leadership experienced required.
ā¢ 2+ Years Lighthouse Works experience as a Team Leader required.
Demonstrated Knowledge and Skills:
ā¢ Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service.
ā¢ Ability to show courtesy and respect to all customers and agents.
ā¢ Ability to be a team player.
ā¢ Ability to handle multiple tasks in a fast paced environment.
ā¢ Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally.
ā¢ Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications.
ā¢ Embodies commitment to the organizations core values and seeks ways to share them.
ā¢ Ability to handle sensitive/confidential information with discretion.
ā¢ Exercises good judgment.
Apply Now
Apply Now
Job Location Lighthouse Works - Orlando, FL
Secondary Job Location(s) Remote - Orlando, FL
Position Type Full Time
Education Level Bachelors Degree - 4 Years
Travel Percentage Negligible
Job Category Contact Center
Description
Qualifications
Qualifications
Education:
ā¢ High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred
Experience:
ā¢ 3+ Years Contact Center leadership experienced required.
ā¢ 2+ Years Lighthouse Works experience as a Team Leader required.
Demonstrated Knowledge and Skills:
ā¢ Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service.
ā¢ Ability to show courtesy and respect to all customers and agents.
ā¢ Ability to be a team player.
ā¢ Ability to handle multiple tasks in a fast paced environment.
ā¢ Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally.
ā¢ Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications.
ā¢ Embodies commitment to the organizations core values and seeks ways to share them.
ā¢ Ability to handle sensitive/confidential information with discretion.
ā¢ Exercises good judgment.
Apply Now
Apply Now