Customer Care Tax Expert - Payroll Specialist at careerzynith
Are you a customer-centric tax professional looking for a new challenge in the payroll industry? Do you have a passion for delivering exceptional customer experiences and driving process improvements? If so, we invite you to join careerzynith as a Customer Care Tax Expert - Payroll Specialist.
**About careerzynith**
careerzynith is a leading provider of innovative restaurant technology solutions, empowering restaurants to adapt, take control, and thrive in a rapidly changing industry. Our mission is to help restaurants build the businesses they love, and we're committed to delivering exceptional customer experiences that drive growth and success.
**The Role**
As a Customer Care Tax Expert - Payroll Specialist at careerzynith, you will play a critical role in delivering outstanding customer service and support to our clients. You will be responsible for:
**Key Responsibilities:**
* Researching and resolving payroll tax issues raised by internal stakeholders and customers in a timely and efficient manner
* Assisting customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
* Collaborating with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments
* Identifying and resolving root cause discrepancies and recommending process improvements to reduce tax issues and improve payroll tax filing efficiencies
* Corresponding with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
* Assisting in monthly, quarterly, and annual tax filings and participating in special projects and/or other duties assigned
**Requirements:**
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
* 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
* Strong critical problem-solving, customer communication, organizational, and influencing skills
* Experience working with sensitive/confidential information
* Proficient in Microsoft Excel and Google Suite
**Nice to Haves:**
* MasterTax Experience
* FPC or CPP certification
* Associates or Bachelor's Degree
**Our Culture:**
At careerzynith, we're passionate about creating a workplace that's inclusive, diverse, and empowering. We believe that our employees are our secret ingredient, and when they're powered to succeed, careerzynith succeeds. We're committed to providing a total rewards package that goes beyond great earnings potential, including competitive compensation, benefits, and perks.
**Our Total Rewards Package:**
* Competitive hourly rate of $25.96
* Comprehensive benefits program, including medical, dental, and vision coverage
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements, including remote work options
**How to Apply:**
If you're a motivated and customer-focused tax professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and accessible hiring process and strive to provide reasonable accommodations for persons with disabilities. If you need an accommodation to access the job application or interview process, please contact [email protected].
**Apply Now:**
Apply Job!
**Join our team and be part of a dynamic and innovative organization that's shaping the future of the restaurant industry.**
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative restaurant technology solutions, empowering restaurants to adapt, take control, and thrive in a rapidly changing industry. Our mission is to help restaurants build the businesses they love, and we're committed to delivering exceptional customer experiences that drive growth and success.
**The Role**
As a Customer Care Tax Expert - Payroll Specialist at careerzynith, you will play a critical role in delivering outstanding customer service and support to our clients. You will be responsible for:
**Key Responsibilities:**
* Researching and resolving payroll tax issues raised by internal stakeholders and customers in a timely and efficient manner
* Assisting customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
* Collaborating with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments
* Identifying and resolving root cause discrepancies and recommending process improvements to reduce tax issues and improve payroll tax filing efficiencies
* Corresponding with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
* Assisting in monthly, quarterly, and annual tax filings and participating in special projects and/or other duties assigned
**Requirements:**
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
* 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
* Strong critical problem-solving, customer communication, organizational, and influencing skills
* Experience working with sensitive/confidential information
* Proficient in Microsoft Excel and Google Suite
**Nice to Haves:**
* MasterTax Experience
* FPC or CPP certification
* Associates or Bachelor's Degree
**Our Culture:**
At careerzynith, we're passionate about creating a workplace that's inclusive, diverse, and empowering. We believe that our employees are our secret ingredient, and when they're powered to succeed, careerzynith succeeds. We're committed to providing a total rewards package that goes beyond great earnings potential, including competitive compensation, benefits, and perks.
**Our Total Rewards Package:**
* Competitive hourly rate of $25.96
* Comprehensive benefits program, including medical, dental, and vision coverage
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements, including remote work options
**How to Apply:**
If you're a motivated and customer-focused tax professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and accessible hiring process and strive to provide reasonable accommodations for persons with disabilities. If you need an accommodation to access the job application or interview process, please contact [email protected].
**Apply Now:**
Apply Job!
**Join our team and be part of a dynamic and innovative organization that's shaping the future of the restaurant industry.**
Apply for this job