Customer Care Specialist
JFrog is a company that is reinventing DevOps to help major companies innovate. They are seeking a detail-oriented and service-motivated Customer Care Specialist to manage technical and non-technical inquiries, ensuring a seamless customer experience across global teams. Responsibilities Command the Support Queue by triaging incoming cases efficiently to ensure a high-velocity response across global teams Accelerate Case Resolution by managing non-technical inquiries and assigning specialized tasks to the appropriate technical experts Scale Global Operations through meticulous shift handovers, ensuring 24/7 continuity and zero-friction transitions between regions Forge Cross-Functional Synergy by acting as the primary liaison between Customer Success and Sales to streamline the customer journey Drive Product Advocacy by identifying issue trends and recommending improvements to internal processes, policies, and product features Uphold Service Excellence by monitoring SLAs and proactively intervening to ensure an unbeatable customer experience Skills 1-3+ years of experience in a fast-paced customer service or support environment Impeccable English verbal and written communication skills to professionally handle global email and voice inquiries A High-Urgency Mindset with a thorough understanding of prioritization and the ability to thrive under pressure Operational Flexibility to work overtime and adapt to shift changes as required by our 24/7 'follow-the-sun' model Meticulous Attention to Detail with a team-player attitude and a high level of commitment to every case handled Salesforce Proficiency is considered a significant advantage for managing our global support inquiries Benefits Equity package of restricted stock units (RSU) Employee Stock Purchase Plan Comprehensive benefits including medical, dental, vision, retirement, wellness and much more Company Overview JFrog provides software developers with a binary repository management solution. It was founded in 2008, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship JFrog has a track record of offering H1B sponsorships, with 19 in 2025, 9 in 2024, 11 in 2023, 21 in 2022, 10 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.