Customer Care Specialist
Company Description
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.
Join our company – you CAN make a difference.
Job Description
We are currently seeking an experienced Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST), 8:00 AM - 4:30 PM (PST), and is fully remote.
Primary Responsibilities:
Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
Communicates with team members regarding schedule additions/changes
Communicates with hospital staff and/or doctors regarding schedule additions/changes
Enters and updates work orders within an online scheduling system
Updates customer notes in CRM system
Conducts confirmation calls
Qualifications
Skills, Experience and Qualifications Required:
Experience working in a high volume call center environment
Scheduling experience
Strong customer service skills
Professional phone demeanor
Works well under pressure during high volume calls
Problem solving skills
Ability to adapt to urgent priorities
Ability to resolve scheduling conflicts quickly
Ability to work independently with minimal supervision
Strong attention to detail
Ability to multi-task
Thrives in a team culture environment
Computer proficiency in Microsoft Office applications
Previous CRM experience helpful
Dependable
Hourly rate / Benefits at ForTec Medical:
Competitive hourly rate
Independent working atmosphere.
Build relations with physicians and medical professionals at multiple medical facilities.
Train with the top medical technologies.
401k plan with generous company match (to qualified employees).
Medical, dental, vision, disability, and life insurance.
Health and Wellness Rewards Program.
Generous PTO allowance.
Join ForTec Medical - make YOUR impact today!
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Department: Customer Care / Sales Support
Apply To This Job
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.
Join our company – you CAN make a difference.
Job Description
We are currently seeking an experienced Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST), 8:00 AM - 4:30 PM (PST), and is fully remote.
Primary Responsibilities:
Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
Communicates with team members regarding schedule additions/changes
Communicates with hospital staff and/or doctors regarding schedule additions/changes
Enters and updates work orders within an online scheduling system
Updates customer notes in CRM system
Conducts confirmation calls
Qualifications
Skills, Experience and Qualifications Required:
Experience working in a high volume call center environment
Scheduling experience
Strong customer service skills
Professional phone demeanor
Works well under pressure during high volume calls
Problem solving skills
Ability to adapt to urgent priorities
Ability to resolve scheduling conflicts quickly
Ability to work independently with minimal supervision
Strong attention to detail
Ability to multi-task
Thrives in a team culture environment
Computer proficiency in Microsoft Office applications
Previous CRM experience helpful
Dependable
Hourly rate / Benefits at ForTec Medical:
Competitive hourly rate
Independent working atmosphere.
Build relations with physicians and medical professionals at multiple medical facilities.
Train with the top medical technologies.
401k plan with generous company match (to qualified employees).
Medical, dental, vision, disability, and life insurance.
Health and Wellness Rewards Program.
Generous PTO allowance.
Join ForTec Medical - make YOUR impact today!
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Department: Customer Care / Sales Support
Apply To This Job