Customer Care Representative- Remote
CRS/Billing Spec I - OK10LN
Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future...
ABOUT THIS OPPORTUNITY
As a Customer Care Representative your primary role is to provide service to policyholders and claimants. You will work with customers in taking payments, making policy changes, taking new loss information, resolving/answering problems and responding to information requests.
This is an entry level position in our contact center and provides excellent career pathways into our Claims and Operations organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
Start Date: April 8, 2024
Training Hours: 9:30AM-6:00 PM EST Monday - Friday
(8 weeks with no time off)
Post Training Hours: 9:30AM-6:00 PM EST Monday Friday
Key Responsibilities:
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Provide Exceptional Customer Service experience to our policyholders in every interaction.
Handling inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy.
Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
Initiate claims according to claims best practices, as assigned.
Promotes digital self service capabilities on all transactions.
Utilize multiple computer applications with accuracy.
Qualifications:
A demonstrated background in customer service, insurance, retail, restaurant, or a related field
Excellent verbal and written communication skills with strong ability to empathize with customers
Ability to work in a fast-paced complex environment while multitasking
Strong attention to detail
Experience working in a Windows-based computer environment
The ability to work in a collaborative environment
Problem solving and critical thinking skills
Bilingual (Spanish/English is a plus) to develop and enhance strong impactful customer relationships
High School Diploma or equivalent required, bachelors degree a plus
Benefits:
Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
25 days paid time off in your first full year
Tuition reimbursement
Paid volunteer opportunities
Employee recognition
Wellness program
And more!
Additional Information
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit
http://www.speedtest.net
from your personal computer.
This position will have a Remote work arrangement, with the expectations of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Apply Now
Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future...
ABOUT THIS OPPORTUNITY
As a Customer Care Representative your primary role is to provide service to policyholders and claimants. You will work with customers in taking payments, making policy changes, taking new loss information, resolving/answering problems and responding to information requests.
This is an entry level position in our contact center and provides excellent career pathways into our Claims and Operations organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
Start Date: April 8, 2024
Training Hours: 9:30AM-6:00 PM EST Monday - Friday
(8 weeks with no time off)
Post Training Hours: 9:30AM-6:00 PM EST Monday Friday
Key Responsibilities:
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Provide Exceptional Customer Service experience to our policyholders in every interaction.
Handling inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy.
Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
Initiate claims according to claims best practices, as assigned.
Promotes digital self service capabilities on all transactions.
Utilize multiple computer applications with accuracy.
Qualifications:
A demonstrated background in customer service, insurance, retail, restaurant, or a related field
Excellent verbal and written communication skills with strong ability to empathize with customers
Ability to work in a fast-paced complex environment while multitasking
Strong attention to detail
Experience working in a Windows-based computer environment
The ability to work in a collaborative environment
Problem solving and critical thinking skills
Bilingual (Spanish/English is a plus) to develop and enhance strong impactful customer relationships
High School Diploma or equivalent required, bachelors degree a plus
Benefits:
Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
25 days paid time off in your first full year
Tuition reimbursement
Paid volunteer opportunities
Employee recognition
Wellness program
And more!
Additional Information
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit
http://www.speedtest.net
from your personal computer.
This position will have a Remote work arrangement, with the expectations of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Apply Now