Customer Care Representative I - Bilingual (Spanish)

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries, guiding customers to a better healthcare experience.ResponsibilitiesFrom the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answersYou will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mailsYou will partner internally to create a seamless experience for our customers and resolve potential issuesSkillsRequires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent backgroundBilingual (Spanish) or multi-language skills requiredMust be able to pass a validated language test/assessmentThe majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferredA passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferredA customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferredA composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferredHave a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferredFlexible and quick learner, willing to adapt to changing customer and business needs preferredBenefitsAffordable Health Insurance, Dental, Vision and Basic Life401K matchPaid Time OffHoliday PayAnnual incentive bonus and annual increases plan based on performanceComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionMerit increasesPaid holidaysPaid Time OffIncentive bonus programsMedical, dental, vision, short and long term disability benefitsWellness programsFinancial education resourcesCompany OverviewElevance Health is an integrated whole-health approach to help people in health journey and address their full range of needs. It was founded in 1944, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 10001+ employees. Its website is https://www.elevancehealth.com.Company H1B SponsorshipElevance Health has a track record of offering H1B sponsorships, with 488 in 2025, 604 in 2024, 660 in 2023, 222 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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