Customer Care Representative

Job DescriptionCustomer Care Representative Located in Arizona and NevadaLocation: Remote | Job Type: Full-TimeSchedule: Shifts may include evenings and weekendsCompensation: Competitive pay + shift differentials for nights/weekendsWhy Join Us?At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.What Sets Us Apart:Benefits from Day One – Medical, dental, vision, and morePaid Time Off – Including holidaysCareer Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)Comprehensive Training – Paid virtual training to set you up for successWhat You’ll Do:Handle inbound customer calls and/or e-mails with empathy and professionalismResolve issues, answer questions, and provide proactive solutionsDocument interactions and follow up as neededParticipate in special projects and adapt to evolving prioritiesDeliver a WOW experience on every call—customers should hear your smile!Note: This role does not involve cold calling, sales, or contract upgrades.What We’re Looking For:Minimum Requirements:High school diploma or GEDCustomer service experience (call center, insurance, or banking preferred)Strong communication, listening, and problem-solving skillsAbility to multitask using technology in a fast-paced environmentReliable high-speed internet (25 Mbps down / 6 Mbps up)Quiet, distraction-free home office setupPreferred Qualifications:2+ years of customer service experiencePrior remote work experienceWork Environment:Full-time, 40 hours/weekShifts may vary and include weekends and holidaysMust be available to work as late as 9 PM ESTPeriodic shift bids determine schedules based on business needsReady to Make a Difference?If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!Pay Range:$15.03 - $27.75Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.Helping People Thrive in a Connected WorldConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.What’s the culture like at Assurant?Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.Company OverviewAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.Equal Opportunity StatementAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.Job Scam AlertPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.