Customer Care Representative

Salary Range: $17.00 - $20.00 per hourThis is a 5-month temporary assignment with the possibility to convert to a full-time employee. Core ResponsibilitiesResolve customer issues and concerns via phone, web, or e-mail correspondence.Process applications, application audits, and other related work in a timely and accurately.Provide guidance regarding certification pathways and eligibility requirements.Maintain accurate customer database.Work with department(s) to develop and facilitate customer communications.Maintain knowledge on company policies and program updates.Enhance and document processes and procedures as required.Maintain high levels of professionalism and phone etiquette at all times.Required Education/ExperienceHigh School Diploma or equivalent required. Some college, Associate Degree or equivalent preferred; and Minimum of one year experience in an office environment or customer servicesRequired Qualifications/ SkillsGood interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contactsDemonstrated skill in writing concise, logical and grammatically correct letters and reportsStrong communication, organizational and collaborative skillsAbility to apply attention to detailStrong customer service skillsConsistent attention to detail.Ability to work in a team environmentAbility to maintain positive attitude under stressful conditionsWork independently and be able to solve basic problemsAbility to operate standard office equipment, such as copier and fax machinesBasic Knowledge of Microsoft Office SuiteExperience RequirementsEntry Level

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