Customer Care Representative

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. Who is Bioventus? We are the market leader in developing clinically proven and cost-effective solutions for pain treatment & joint preservation, restorative therapies and bone graft substitutes with products recognized for their safety, innovation and effectiveness. $500 + million in annual revenue 1100+ employees worldwide Helping 7 00 ,000+ people every year The Bioventus team always puts patients at the forefront, and their needs are the priority in the choices we make and actions we take. Perform day-to-day Customer Care tasks such as order entry, order status, order problem resolution, complaint processing, returns process, etc. to effectively support the needs of the business to service its customers. What you'll be doing Input all paper based (email, fax and web) sales orders on day of receipt Process all quotation requests ideally within timeframe agreed with sales manager or customer Process and expedite customer orders as required and resolve any customer billing discrepancies which includes contacting the appropriate departments and people to ensure the smooth processing and shipment of orders Communicate with patients to troubleshoot issues (product, shipping, pricing) and provide resolution in order to restore confidence in our products and services Coordinate/initiate product complaints by collecting and documenting data from the patient to determine the issue and escalate as appropriate Raise stock returns and collections on day of request and ensure they are credited within agreed timeframe Supports sales force by interfacing with patients, physicians, health insurance companies and employers to handle inquiries, troubleshoot problems, and routine follow-up calls and/or written communications Maintains and documents complete, timely, and accurate patient billing information regarding all services rendered by the company’s products and services. Performs on-going check and balance system to ensure the integrity of the patient billing/receivables data What you'll bring to the table Preferably Bachelor’s degree Native language level for specific market support – verbal and written; Proficient English; Additional language an advantage Proficient knowledge of MS Office Suite, especially Excel & PowerPoint Knowledge of SAP or similar system Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Ability to learn and navigate new software quickly; Ability to type 30 wpm+ an advantage Minimum 1 year experience working in Customer Care environment Are you the top talent we are looking for? Apply now! Hit the “Apply” button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply. For more information on how we use your personal data, please read the Bioventus Job Applicant Privacy Notice.