Customer care - Overnight Shift (Remote)

Empowering the Future of Mobility: Join Powerdot's Innovative Team Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. • We accelerate sustainable mobility. • We obsess over partnerships. • We grow relentlessly:our network, our partners, ourselves. If you’re here, you’re probably not looking for “just a job.” Neither are we. We’re driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. We’re looking for people who: • See challenges as puzzles, not problems. • Thrive in fast-growing, high-energy environments. • Want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible. Responsibilities: • Assist with customer inquiries and support through various channels, including inbound/outbound calls and emails. • Learn and master key tools, such as contact management systems and knowledge bases. • Support investigation of issues, root cause analysis, and troubleshooting. • Escalate and triage critical issues, ensuring they are resolved efficiently. • Provide feedback on processes, offering recommendations to enhance operations. • Complete thorough documentation of customer interactions and trends. • Monitor our grid of chargers Your profile : • You are able to do overnight shift from 00:00 to 7AM • You speak French, Portuguese and English fluently (Spanish and Polish are a plus!) • You have high proactive and independent entrepreneurial spirit, combined with an enormous capacity of problem-solving, decision making and leadership. • You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways • You have an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued How you'll be Powered up? • Private health insurance coverage • Gym membership to help you stay active • ⏰ Flexible working hours: you own your time • Annual offsite where we celebrate the year’s achievements and spend quality time together • Regular team-building events with your local teammates • English Training as English is our language used to connect with all markets and teams • Free office snacks and unlimited coffee & Meal allowance for every worked day • ⚡️Special discounts for charging your electric vehicle ‍ ‍ ‍ Our Promise To You The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. Apply tot his job