Customer Care Consultants

Location: Work from home full time Type: Full-time BizCover who? Never heard of us? We’re the leaders of the SME business insurance world, making it ridiculously easy for small businesses to compare and buy insurance online. No confusing jargon. No endless phone calls. Just simple, smart, click-click-done. And we’re not just saying we’re good; Deloitte named us one of the fastest-growing tech companies AND Westpac listed us in their Top 20 Businesses of Tomorrow. Not to brag… but yeah, we’re kinda killing it . So what? We’re on the hunt for a Customer Care Specialist to join our squad. As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant. Our founders started BizCover with one mission: Make business insurance easy and accessible for small businesses. And you’ll help bring that mission to life every day. What Your Day Will Look Like Respond to customer enquiries via phone, email, and chat in a timely and professional manner, ensuring every business receives clear and accurate support. Understand each customer’s business needs and provide tailored guidance to help them navigate their insurance options with confidence. Assist customers with platform or policy-related issues , troubleshooting effectively to ensure they can access and use our services without interruption. Maintain strong knowledge of business insurance products so you can provide informed recommendations that genuinely support small business owners. Accurately document all customer interactions , ensuring records are up-to-date and insights are shared with the wider team where needed. Identify opportunities to improve processes or customer experience , contributing ideas that help us better support the businesses we serve. Follow up with customers to confirm resolutions, provide additional assistance where required, and ensure their overall experience is positive and seamless.