Customer Care Associate
NVR, Inc. is a parent company of several homebuilding brands, and they are seeking a Customer Care Associate to join their collaborative team. In this role, you will provide customer service support by assisting homeowners with warranty concerns and managing expectations through clear communication.ResponsibilitiesAnswer inbound calls to assist our homeowners with various warranty concernsUnderstand each customer’s individual needs and determine the best course of actionCommunicate clearly any next steps and help manage expectationsFully document each call accordinglyBuild rapport and manage relationships over the phoneSkills1-3 years of experience in customer serviceProficient typing skillsDemonstrated ability to interact with customersExperience working in a phone-based/call center environment is a plusApplicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorshipDrug Testing and Credit Check are requiredBenefitsTraditional benefitsStock ownership through a profit sharing trust as part of our retirement savings packageCompany OverviewNVR, Inc. is a Top 5 US Homebuilder and an industry leading company. It was founded in 1979, and is headquartered in Reston, Virginia, USA, with a workforce of 5001-10000 employees. Its website is http://www.nvrinc.com.