Customer Care Agent
About the position
Responsibilities
• Provide engaging customer service in an inbound Call Center environment.
• Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans.
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
• Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
• Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
• Verify all trip and tour specifics related to each package and give pertinent information on their stay.
• Assist travelers with any issues they could encounter before or after departure as part of their trip package.
• Respect our guests' privacy and the protection of all personal information about our business.
Requirements
• High School Graduate/GED or equivalent experience.
• Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
• Proven comfort operating in fast-paced environments with performance metrics.
• Dedication to providing positive experiences for our customers and co-workers.
• Eager, self-motivated, and a problem solver - able to follow defined processes but exercise independent judgment.
• Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.
Nice-to-haves
• Timeshare/hospitality background preferred
• Inbound/Outbound Call Center Environment Experience
• Proficient in Microsoft Office including Outlook and Word.
Benefits
• Driven base pay plus monthly performance incentives
• Get your earned pay any time before payday through DailyPay*
• Medical, Dental, and Vision benefits starting on Day One
• Generous Vacation Time Off Program and Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
Apply Now
Apply Now
Responsibilities
• Provide engaging customer service in an inbound Call Center environment.
• Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans.
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
• Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
• Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
• Verify all trip and tour specifics related to each package and give pertinent information on their stay.
• Assist travelers with any issues they could encounter before or after departure as part of their trip package.
• Respect our guests' privacy and the protection of all personal information about our business.
Requirements
• High School Graduate/GED or equivalent experience.
• Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
• Proven comfort operating in fast-paced environments with performance metrics.
• Dedication to providing positive experiences for our customers and co-workers.
• Eager, self-motivated, and a problem solver - able to follow defined processes but exercise independent judgment.
• Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.
Nice-to-haves
• Timeshare/hospitality background preferred
• Inbound/Outbound Call Center Environment Experience
• Proficient in Microsoft Office including Outlook and Word.
Benefits
• Driven base pay plus monthly performance incentives
• Get your earned pay any time before payday through DailyPay*
• Medical, Dental, and Vision benefits starting on Day One
• Generous Vacation Time Off Program and Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
Apply Now
Apply Now