Customer Care Advocate - Remote
About the position
Responsibilities
• Provide prompt, accurate, and courteous responses to customer inquiries.
• Perform research as needed to resolve Claims & Provider Enrollment inquiries.
• Process high volume claims and transactions.
• Respond accurately, timely, and courteously to various customer inquiries.
• Document inquiries accurately and maintain records on complaints and customer comments.
• Coordinate with other departments to resolve problems and assist with priority inquiries.
• Provide feedback to management regarding customer problems and needs.
• Assist with process improvements and recommend changes in procedures based on daily operations.
• Identify and report suspected fraudulent activities and system errors.
Requirements
• High school diploma, GED, or equivalent education required.
• Associate Degree preferred.
• 2 years of customer service or call center experience preferred.
• 2 years of experience with claims processing.
• Knowledge of word processing, spreadsheet, and database software.
• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high-stress situations and demonstrate good judgment.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.
Nice-to-haves
• Previous experience researching and analyzing claims.
Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off
• Paid holidays
• 401K eligibility
• Professional development and coaching program
Apply Now
Apply Now
Responsibilities
• Provide prompt, accurate, and courteous responses to customer inquiries.
• Perform research as needed to resolve Claims & Provider Enrollment inquiries.
• Process high volume claims and transactions.
• Respond accurately, timely, and courteously to various customer inquiries.
• Document inquiries accurately and maintain records on complaints and customer comments.
• Coordinate with other departments to resolve problems and assist with priority inquiries.
• Provide feedback to management regarding customer problems and needs.
• Assist with process improvements and recommend changes in procedures based on daily operations.
• Identify and report suspected fraudulent activities and system errors.
Requirements
• High school diploma, GED, or equivalent education required.
• Associate Degree preferred.
• 2 years of customer service or call center experience preferred.
• 2 years of experience with claims processing.
• Knowledge of word processing, spreadsheet, and database software.
• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high-stress situations and demonstrate good judgment.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.
Nice-to-haves
• Previous experience researching and analyzing claims.
Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off
• Paid holidays
• 401K eligibility
• Professional development and coaching program
Apply Now
Apply Now