Customer Care Advocate (Hybrid)

Quick Quack Car Wash is recognized as a leading environmentally friendly and sustainable company and is one of the best places to work. They are seeking a Customer Care Advocate to act as a liaison, providing answers and resolving problems for customers and team members regarding account and membership efficiency. Responsibilities Begin with a strong desire to be helpful and exceed customer expectations Present a “Can do, will do” attitude Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner Listen attentively and understand the customer’s request for assistance Demonstrate empathy as appropriate Provide clear and complete answers Research and/or escalate as needed to make sure the customer is adequately taken care of Be a problem solver Suggest additional services by recognizing services we offer that may benefit the customer Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization Meet performance, quality, production, and Customer Satisfaction expectations Show willingness to collaborate and work with others in a team environment Regular attendance and punctuality are essential qualities for success Skills FULL-TIME team members currently Shift available: 11:30 a.m. to 8 p.m with 2 days off Outstanding oral and written communication skills Excellent attention to detail Cheerful, friendly, outgoing personality; a true 'people' person Strong desire to help others Willingness to do what's best for the team Experience with the Microsoft Office suite of products (Outlook, Excel, Word, etc.) 1-year of Customer Service and/or Contact Center experience in a fast-paced environment Spanish bilingual preferred ($1 per hour pay differential upon testing, $17/hr.) College preferred Benefits Monthly bonus, up to $500, if performance metrics are achieved. $1 per hour pay differential upon testing Company Overview Quick Quack Car Wash is a retail company that provides car wash services. It was founded in 2016, and is headquartered in Fairfield, California, USA, with a workforce of 1001-5000 employees. Its website is