Customer Care Advocate
Description:
Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
Interacts with internal/external business partners, including insureds and claimants.
Meets established departmental quality, service, phone metric, and productivity objectives.
Prepares documents, communications and other materials using established formats and standard software.
Resolves standard and complex inquiries and problem, escalating as needed.
Follows procedures to ensure adherence to the company's risk and compliance policies.
Provides feedback and recommendations to the team to improve the quality of customer care.
Performing other duties as assigned.
Requirements:
Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word.
6 or more months of contact center or customer service experience or an equivalent combination of education and experience
Detail oriented with the ability to mentally and tactically handle or resolve issues
Data Entry
Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Benefits:
2024 Employee Benefits
Equipment Provided
Apply Now
Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
Interacts with internal/external business partners, including insureds and claimants.
Meets established departmental quality, service, phone metric, and productivity objectives.
Prepares documents, communications and other materials using established formats and standard software.
Resolves standard and complex inquiries and problem, escalating as needed.
Follows procedures to ensure adherence to the company's risk and compliance policies.
Provides feedback and recommendations to the team to improve the quality of customer care.
Performing other duties as assigned.
Requirements:
Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word.
6 or more months of contact center or customer service experience or an equivalent combination of education and experience
Detail oriented with the ability to mentally and tactically handle or resolve issues
Data Entry
Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Benefits:
2024 Employee Benefits
Equipment Provided
Apply Now