Customer Call Center Representative
Job Description:
• Answering, processing, and documenting all calls from customers and representatives.
• Acts as service liaison between the customer and internal operational staff.
• Delivers exceptional customer service.
• Triage client inquiries to determine routing to other operational teams or escalation to leadership.
• Accurately and completely document all client inquiries.
Requirements:
• High School diploma, or equivalent (GED)
• 1+ years of call center/scheduling experience for Level 2
• 3+ years of call center/scheduling experience for Level 3
• Ability to work various shifts and hours to cover multiple time zones
• Ability to follow standardized process workflow on a daily basis
• Previous healthcare call center experience preferred
• Proficient in relevant computer applications (call center phone systems, Electronic Scheduling software, case management software)
Benefits:
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement
Apply Now
Apply Now
• Answering, processing, and documenting all calls from customers and representatives.
• Acts as service liaison between the customer and internal operational staff.
• Delivers exceptional customer service.
• Triage client inquiries to determine routing to other operational teams or escalation to leadership.
• Accurately and completely document all client inquiries.
Requirements:
• High School diploma, or equivalent (GED)
• 1+ years of call center/scheduling experience for Level 2
• 3+ years of call center/scheduling experience for Level 3
• Ability to work various shifts and hours to cover multiple time zones
• Ability to follow standardized process workflow on a daily basis
• Previous healthcare call center experience preferred
• Proficient in relevant computer applications (call center phone systems, Electronic Scheduling software, case management software)
Benefits:
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement
Apply Now
Apply Now