Customer (Billing) Support Agent (Hungarian)

Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington, seeking a Customer (Billing) Support Agent fluent in Hungarian. The role involves delivering exceptional customer service and support, managing customer inquiries, and exceeding expectations in a fast-paced environment.ResponsibilitiesDeliver world-class customer service by following established departmental policies, processes, and standardsManage and respond to customer support tickets within the established SLA and performance guidelinesRespond to customer tickets with relevant information and directions in an organized and concise mannerFollow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issuesCommunicate and explain information to the customer in writing with a focus on first-time resolutionMultitask between multiple tools and systems and apply information and knowledge to customer situationsConsistently meet and exceed customer satisfaction and productivity metricsProvide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic, and high- transaction environmentCoordinate internally with other teams as needed to provide feedback and help resolve issuesMay research and resolve escalated issues and may serve as a point of escalation to address customer inquiriesMay be assigned to assist in other ticket queues as neededBe a champion of Blueprint's core values by amplifying those behaviors in the day to dayAdditional duties and special projects as assignedSkillsA minimum of 1 year of customer service experienceWritten and verbal fluency in English language required, must pass Language Assessment TestWritten and verbal fluency in Hungarian required, must pass Language Assessment TestComfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issuesProficient with Microsoft Office Suite or related softwareAbility to follow established troubleshooting procedures, including use of appropriate resources and desktop toolsAbility to function well in a high-paced, metric driven and at times stressful environmentHave a customer focus mindset - career orientation towards customer serviceExcellent time management skills with a proven ability to meet deadlinesAbility to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiriesAbility to receive and apply constructive feedbackExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detail1+ years in customer support and/or technical troubleshooting is strongly preferredSome online game knowledge and experience preferredBenefitsFull medical, dental and vision coveragePaid time off401kFlexible Spending AccountCompetitive PTO offeringsParental LeaveOpportunities for professional growth and developmentCompany OverviewBlueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://bpcs.com/.Company H1B SponsorshipBlueprint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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