Customer Advisor (German)
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Remote
Employment type: Full-time
Remuneration: Base salary
DUTIES & RESPONSIBILITIES:
Manage incoming customer inquiries via phone and chat channels
Identify customer needs and provide effective solutions to ensure customer satisfaction
Build and maintain positive customer relationships through professional communication
Provide accurate information using internal tools and resources
Meet individual and team performance targets, including service quality and productivity metrics
Process customer requests, update accounts, and maintain accurate records
Follow established communication procedures, guidelines, and company policies
Escalate complex issues when necessary to ensure timely resolution
REQUIREMENTS:
Native or near-native German language skills, English at minimum B1 level
Previous customer service experience or strong customer-focused mindset
Excellent communication and active listening skills
Strong phone handling and customer interaction abilities
Good computer literacy and ability to learn new systems quickly
Ability to multitask, prioritise tasks, and manage time effectively
Customer-oriented approach with the ability to adapt to different customer profiles
Minimum High School diploma
Availability to work rotational shifts between Monday and Sunday, 08:00–23:00
Experience in contact centre, BPO, e-commerce, or customer support environments
Experience handling chat and phone support simultaneously
Previous experience working with KPIs and performance targets
BENEFITS:
Competitive renumeration package
Private life and health insurance coverage
Free access to corporate gym facilities
Structured onboarding and training support
Supportive team environment with development opportunities
And many others!
Position: Customer Advisor
Location: Athens, Greece
Work model: Remote
Employment type: Full-time
Remuneration: Base salary
DUTIES & RESPONSIBILITIES:
Manage incoming customer inquiries via phone and chat channels
Identify customer needs and provide effective solutions to ensure customer satisfaction
Build and maintain positive customer relationships through professional communication
Provide accurate information using internal tools and resources
Meet individual and team performance targets, including service quality and productivity metrics
Process customer requests, update accounts, and maintain accurate records
Follow established communication procedures, guidelines, and company policies
Escalate complex issues when necessary to ensure timely resolution
REQUIREMENTS:
Native or near-native German language skills, English at minimum B1 level
Previous customer service experience or strong customer-focused mindset
Excellent communication and active listening skills
Strong phone handling and customer interaction abilities
Good computer literacy and ability to learn new systems quickly
Ability to multitask, prioritise tasks, and manage time effectively
Customer-oriented approach with the ability to adapt to different customer profiles
Minimum High School diploma
Availability to work rotational shifts between Monday and Sunday, 08:00–23:00
Experience in contact centre, BPO, e-commerce, or customer support environments
Experience handling chat and phone support simultaneously
Previous experience working with KPIs and performance targets
BENEFITS:
Competitive renumeration package
Private life and health insurance coverage
Free access to corporate gym facilities
Structured onboarding and training support
Supportive team environment with development opportunities
And many others!