Customer Account Executive, Enterprise

Ironclad is the leading AI contracting platform that transforms agreements into assets. The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers, managing the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base. Responsibilities Driving retention and growth across a portfolio of strategic, upmarket customers Owning the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base Ensuring disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes Balancing strategic thinking, data-driven decision making, and hands-on execution Skills At least 1 year in Sales role Proven experience owning and executing complex renewal motions end-to-end Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base Strong commercial acumen, including pricing strategy, negotiation, and deal management Ability to analyze customer data and translate insights into actionable plans High level of organization with strong pipeline management and forecast accuracy Experience working cross-functionally with Sales, Customer Success, Product, and Support teams Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment Strong communication skills with experience navigating multiple stakeholders, including executive audiences Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes Proactive, ownership-driven approach with a focus on execution and results Benefits 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at Company Overview Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Ironclad has a track record of offering H1B sponsorships, with 1 in 2026, 21 in 2025, 14 in 2024, 21 in 2023, 14 in 2022, 13 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.